Job Description:

ROLE SUMMARY:

The Network Account Manager is responsible for demand generation based on an understanding of the needs of the account, and the ability to service and connect account level customers to meet agreed business objectives.

Network Account Managers are focused on uncovering unmet needs, enabling Networks, and partnering on promotional meetings within assigned category.

Network account Manager

• Accountable of managing Pfizer (category) business in the assigned institutions to maximize the patient impact and demand generation for Pfizer based on identifying and understanding the customers’ drives, and the ability to service and connect account level customers to meet agreed business objectives.

• Focus on uncovering unmet needs, enabling Networks and partnering on promotional meetings and activities.

• Bring forward proposals and insights for enhanced solutions answering to the areas of joint interest/needs at accounts level, and to create better customer experience.

• Work closely with the Cross functional team/appropriate SMEs to ensure brands and customers strategies/tactics are executed in the accounts to achieve revenue targets.

ROLE RESPONSIBILITIES

• Identify Customers, incl. Key opinion leaders and other key decision makers within the network.

• Connect and communicate multiple insights from various stakeholders to develop an account plan of action.

• Disseminate information via multi- and omnichannel communication in the customer target group via the customer preferred channel.

• Ensure customer support by engaging with customers through both in-person and virtual interactions.

• Problem-solve complex account/ institution challenges related to billing and product procurement with stakeholders

• Analyze current contracts, identify opportunities, and execute contracts with customers in private/public sector.

• Respond to customer requests by connecting with cross functional team to provide responses and input.

• Arrange meetings to support communication and education related to our disease areas

• Bring customers together to progress areas of mutual interest related to our therapy areas (eg to establish and optimize cross-sectoral and cross-specialty referral structures).

• Set accurate sales forecast per account and ensure revenue targets achievement.

• Ensure the effectiveness of sales transaction processes of the accounts under remit e.g. price setting and negotiations, order processing, good on loan, enlisting, substitutions free goods deals handling complaints, handling damaged, expired and return goods.

• Secure optimal sell-in sell-out within the accounts; Monitor the stocks.

• Accountable of the purchase orders generation and ensure the payment collection.

• Maintain up to date customers and accounts records and ensure effective calls planning and execution.

• Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.

• Maintains a methodical approach toward each call/engagement objectives (e.g., clear next steps and appropriate documentation, managing to KPIs)

• Utilizes current digital tools effectively as well as adapts quickly to new tools for successful customer engagement; leverages analytics to assist with developing insights and planning the next best action

Key Performance Indicators:

• Development of the action plans in the accounts and proper implementation in collaboration with Pfizer team to achieve revenue targets and resources optimization.

• Accurate sales/revenue forecast for assigned category

• Quarterly stock level accuracy for assigned category

BASIC QUALIFICATIONS/EXPERIENCE

• Bachelor’s degree in science, Business or equivalent. Pharmacist, Doctor, Dentist, Veterinary or Biologist Diploma (For Algeria)

• Minimum of 5 years Experience of working in healthcare in a similar position.

• Management and/or marketing experience strongly recommended

• Account management experience.

• Demonstrated commercial and business acumen, strong negotiation skills.

• Good knowledge of the healthcare environment, structures, functionality, and processes

• Excellent written and oral communication skills in French and English language

• Demonstrated leadership skills, business analytical skills, influencing and Interpersonal communication ability.

Demonstrate a strong understanding of the compliance risks related to the role and the local market and understands the importance of acting with integrity”.

• The ability to work independently and as part of a team

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact.

• Ability to effectively build rapport and relationships with customers in a hybrid mode across F2F and virtual environments

Work Location Assignment: Field

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales