Position Summary:

The Director of Insurance Claims is responsible for leading all non-litigated insurance claims processes across liability, centralized recovery, and claims support. This role ensures efficient claims processes, accurate reporting, and alignment with the company’s risk management strategy. The Director serves as a critical partner to business units, internal stakeholders, and third-party administrators, driving timely, fair, and cost-effective claim resolutions.

Major Responsibilities:Liability Claims Oversight

• Lead the team managing liability claims executing both PTL and PL processes
• Ensure efficient execution of the full claim’s lifecycle: intake, investigation, decision-making, denial, payment and/or settlement, and closure
• Establish and monitor KPIs for claim cycle time, payment accuracy, and customer service
• Responsible for service vehicle liability claims process
• Responsible for third-party administrator oversight

Subrogation and Recovery Management

• Lead teams responsible for direct recovery efforts for damages to consumer rental vehicles and district-owned assets, including accident-related repairs, total losses, and related expenses
• Oversee negotiation and collection efforts with liable third parties and their insurers to ensure maximum financial recovery
• Monitor and report on recovery performance, subrogation outcomes, and recovery cycle times

Claims Support Operations

• Lead the team responsible for the inbound claims support function, ensuring prompt response to third-party inquiries and internal partners
• Manage the intake and routing of new claims, ensuring correct assignment and data accuracy
• Serve as liaison between customers, internal teams, and external parties during the claims process, including customer insurance carriers

Other projects and tasks as assigned.

Qualifications:

• Bachelor’s degree in Risk Management, Finance, Business Administration, or related disciplines required. Master’s degree preferred.
• AIC, ARM, and/ or CPCU preferred
• Minimum 10+ years of experience in corporate insurance, risk management liability claims management, or insurance brokerage.
• Minimum 5+ years of leadership experience.
• Familiarity with claim lifecycle processes: intake, investigation, settlement, closure
• Basic understanding of insurance policies, coverage interpretation, and third-party recovery
• Ability to identify and implement improvements in case routing, cycle times, and documentation quality
• Understanding of workflow automation and digital case tracking tools
• Ability to lead high-volume, detail-oriented teams with a focus on consistency and service
• Skill in identifying bottlenecks, reducing cycle time, and improving case flow
• Comfort with metrics, dashboards, and continuous improvement approaches
• Ability to interpret claim data and spot trends in recovery rates, claim types, or inefficiencies
• Balancing operational efficiency with customer experience and service recovery
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer: