The Company
Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary: The Senior Content Designer (Consumer Onboarding) influences processes and oversees team performance while developing clear, engaging content that aligns with user needs. This role requires experience in enhancing content quality and efficiency. This content design team member will work outside defined processes to address challenges and stay updated on best practices, ensuring an intuitive user experience through effective content integration with design teams.

Job Description:

Essential Responsibilities:

• Perform work assignments using specialized content design knowledge and developed business expertise
• Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
• Analyze, evaluate, and make decisions within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Additional Responsibilities & Preferred Qualifications:

Key Responsibilities:

• Lead content strategy for cross-functional initiatives, aligning product, marketing, legal, and brand before design and build
• Own complex content problems requiring systems-level thinking and diagnosis of root causes across product, process, or messaging
• Build and maintain scalable content frameworks, standards, and tools (accessibility guidelines, voice and tone, templates, evaluation rubrics)
• Influence cross-functional partners through credibility and evidence, shaping decisions on messaging and content processes without direct authority
• Contribute individual content design work on high-impact initiatives while maintaining sharp craft skills
• Evaluate and implement AI tools that increase team efficiency, knowing when AI augments human judgment versus when it replaces it

Requirements:

• 6+ years of content design experience with 2+ years doing systems-level work
• Systems thinking ability: you see how individual decisions create precedent and where small changes create leverage
• Strong writing and critique skills with ability to spot inconsistency and improve user experience through language
• Comfortable leading through influence without direct authority and working effectively in ambiguity
• Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, identity space, healthcare or advertising technology.
• Experience with using, evolving, and defining content standards, such as style and terminology guidelines.
• Working knowledge of Figma or similar standard design tools.
• Experience or interest in designing with and for generative AI/LLM-based systems
• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

Subsidiary: Pay Pal

Travel Percent: 0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range: San Jose, California | ($98,000.00 - $140,250.00 Annually)

Additional Location(s) | Pay Range: Austin, Texas | ($89,000.00 - $127,600.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits: At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are: Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion:

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.