Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are:

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary:

Job Summary:

As a Sr. Staff Site Reliability Engineer for our SASE Products, you will be a critical liaison between Development, Operations, and Support teams, focusing on our Prisma Access platform. You will leverage your senior network and security expertise to manage and resolve complex escalations, directly improving product reliability and the end-user experience. This role is pivotal in enhancing the serviceability of our groundbreaking cloud security solutions, ensuring we protect our customers' digital way of life.

Key Responsibilities:

• Manage and resolve critical field escalations, acting as a key point of contact for complex technical issues related to the Prisma Access platform.
• Develop and implement automation tools for the Technical Assistance Center (TAC) to improve visibility, streamline troubleshooting, and reduce the load on Engineering/DevOps.
• Conduct post-mortem analyses of incidents, utilizing resolution data to provide actionable feedback for product improvements and enhanced supportability.
• Proactively monitor systems to identify and address potential issues before they escalate, contributing to improved customer experience, cost reduction, and security.
• Enable and empower TAC teams by delivering structured training and creating documentation on new tools, troubleshooting techniques, and resolution processes.
• Proactively collaborate and exchange information with cross-functional teams to accomplish shared objectives and ensure rapid issue resolution.

Qualifications:

• Required Qualifications

• Extensive hands-on experience with networking protocols (e.g., BGP) and security protocols (e.g., IPSec, TLS).

• Proven experience in a senior engineering troubleshooting role (e.g., Support, QA, Dev, SRE) for an enterprise-scale product.

• Proficiency in troubleshooting on common Linux distributions.

• Demonstrated knowledge of scripting and automation for developing SRE tools (e.g., Python, Bash).

• Strong experience with public cloud services such as AWS or GCP.

• Preferred Qualifications

• Working knowledge and understanding of databases like SQL, MongoDB, or Redis.

• Familiarity with observability tools such as Grafana, Elasticsearch, and Kibana.

• Experience with REST APIs and open-source technologies.

• Excellent communication and organizational skills, with the ability to articulate complex technical topics to diverse audiences.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.