About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description Service Now Delivery Lead

Summary

Service Now delivery Lead responsible for overall delivery of GRC solution using Service Now IRM services from India.

Key responsibilities:

• Responsible for the delivery and support of Service Now IRM GRC solution from APAC.

• Works with platform owners and track leads to share guidance and good practices for successful deployment of Service Now solutions

• Provide hands on technology leadership. Responsible for design and architecting the solution

• Guide the team in resolution of technical issues with Service Now platform to ensure continued progress of the project

• Leads and manages the team both on technical and professional skills, for successful delivery.

• Liaison with business and technology stakeholder globally and build, estimate solution, while leading the associated talent

• Help support & optimize BAU processes.

• Engage vendor for execution of implementation model

• Build and execute support model.

Primary Skills:

• Overall 14+ year of IT experience with 10+ years’ experience in managing various Service Now solution delivery with focus on implementing GRC solution using Service Now IRM this includes experience leading a technology team. The role is delivery focus with strong techno functional knowledge base in GRC.

• Good understanding of GRC taxonomy.

• Strong experience in gathering and analyzing requirements, architecture, solution design and delivery execution across various Service Now modules for GRC solution.

• Experience on various Service Now integrations using REST, SOAP, Table API and other scripting.

• Knowledge of web-based development languages: JavaScript, AJAX, HTML, CSS and Service Now APIs, Web Services.

• Excellent collaboration & communication skills

• Practical experience working in an Agile environment

• Experience in financial services

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #Made For Greater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.