Job Description

The Sr. Platform Engineer is a key member of the Productivity and Collaboration Platforms team, responsible for designing, developing, and supporting solutions across our portfolio of enterprise platforms: Share Point, Service Now, Windows and Mac Endpoints, Exchange, Jira, and Slack. This role is focused on taking a lead on building self-service capabilities that empower partner teams, reduce escalations, and drive operational excellence. This Engineer will move beyond reactive support, proactively identifying opportunities to streamline workflows, automate repetitive tasks, and deliver scalable solutions that deflect common issues before they reach escalation.

A day in the life...

• Analyze incident and request data to identify patterns and opportunities for automation or process improvement.
• Collaborate with other senior engineers and partner teams to gather requirements, define solution architectures, and deliver robust, maintainable code.
• Design, develop, and implement automation solutions and integrations across Share Point, Service Now, MS Teams, Exchange, Slack, and Jira to enable self-service and reduce manual escalations.
• Build deployment packages for Software Center and manage Group Policy Objects
• Build and maintain AI agents and MCP servers to supported platforms.
• Code review scripts, agents, workflows, and connectors using PowerShell, Power Automate, GitHub, and other relevant tools.
• Create and review technical documentation, knowledge articles, and self-service resources for end users and partner teams.
• Participate in the incident response process for complex or high-impact issues that require engineering intervention.
• Contribute to the continuous improvement of monitoring, alerting, and reporting for supported platforms and services.
• Stay current with platform updates, best practices, and emerging technologies in the collaboration and automation space.

You own this if you have...

• 5+ years of experience in a technical engineering role supporting enterprise collaboration platforms (Share Point, MS Teams, Service Now, Jira, Exchange, Slack, or similar).
• Bachelor's Degree in CS or related field, or equivalent working experience.
• 3+ years of experience with deploying apps with Microsoft Software Center.
• 3+ years of experience managing Group Policy Objects
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and deliver sustainable solutions.
• Experience designing, building, and maintaining automations, scripts, or integrations using PowerShell, Python, JavaScript, or similar tools.
• Experience with source control systems (specifically GitHub) and CI/CD pipelines.
• Excellent communication and collaboration skills, with a customer-focused mindset.
• Ability to work independently and as part of a cross-functional team in a fast-paced environment.
• Familiarity with ITSM processes and experience working with incident, request, and change management workflows.
• Willingness to participate in an on-call rotation as needed.

Preferred Qualifications:

• Experience with Microsoft Power Platform (Power Automate, Power Apps), Service Now development, or Jira administration.
• Experience with REST APIs, webhooks, and platform-specific SDKs for integration work.
• Familiarity with cloud computing environments (Azure, AWS, GCP).
• Familiarity with AI Agents and how they work.
• Knowledge of security best practices for collaboration platforms and automation.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$142,000.00 - $220,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf