The SSP Care Engineer is responsible for providing technical support, troubleshooting, and maintenance for SSP portfolio esp. SDM deployed in customer networks. This role involves ensuring high availability, performance, and reliability of SDM systems while collaborating with cross-functional teams to resolve complex issues.

You have:

• Technical Expertise:Strong knowledge of SDM (Subscriber Data Mnagement) architecture and functionality.
• Proficiency in Linux/Unix operating systems and scripting (e.g., Bash, Python).
• Familiarity with virtualization technologies (VMware, Open Stack) and cloud environments.
• Understanding of telecom protocols (Diameter, HTTP/2, REST APIs) and 5G core networks.
• Problem-Solving Skills:Ability to analyze complex technical issues and provide innovative solutions.
• Experience with debugging tools and techniques for telecom systems.
• Communication & Collaboration:Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented, multicultural environment.
• Education & Experience:Bachelor’s degree in Telecommunications, or related field.
• 7+ years of experience in telecom care engineering or related roles.

It would be nice if you also had:

• Nokia certifications in SDM products or related technologies.

• Experience with Kubernetes, Docker, and microservices architecture.

• Troubleshoots, diagnoses, advises and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected).

• Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level.

• Engages and collaborates promptly with additional tiered support levels, as needed and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issues resolution.

• Manages and builds customer relationship on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool.

• Creates ‘complex’ and reuses knowledge management articles.

• Applies SW services processes, policies, tools, documentation and contributes to their continuous improvement.

• Restores / neutralises operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to emergency rota when needed.

• Provides SW support to service delivery teams, as needed.

• Records time tracking accurately.

• Ensures self-development as per evolving Nokia portfolio and maintains awareness of new products and releases through regular updates.