Position Summary:

The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects.

This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review.

This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.

Primary Responsibilities:

Depending on team assignment, responsibilities may include:

Case & Product Support

Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases

Flag missing or incomplete documentation for follow-up

Assist with assembling documentation packets for prior authorization, claims, or appeals submission

Maintain accurate case documentation within internal systems

Medical Records Coordination

Send and track medical record requests

Monitor case pipelines to ensure required documentation is received

Update internal systems to reflect record status and next steps

Meet defined daily/weekly task metrics related to record requests and case movement

Project & Outreach Support

Support provider and patient outreach initiatives related to documentation or required forms

Assist with tracking outreach efforts and responses

Contribute to internal projects focused on operational improvement and workflow efficiency

Across all functions:

Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams

Participate in team meetings and process improvement initiatives

Maintain accurate documentation and compliance with HIPAA/PHI standards

Qualifications:

Required

High School Diploma or equivalent:

Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience

Strong attention to detail and organizational skills

Ability to read and interpret medical documentation

Comfort working in a data-driven, process-oriented environment

Preferred

Academic background in genetics or healthcare-related discipline

Experience working with medical records, healthcare documentation, or insurance workflows

Familiarity with Salesforce and Google Workspace:

Knowledge, Skills, and Abilities:

Strong written and verbal communication skills

Ability to manage multiple cases and priorities simultaneously

High level of accuracy and attention to detail

Comfort learning new systems and workflows

Demonstrated initiative and willingness to learn

Ability to work independently in a remote environment

Growth & Development

This role offers exposure to:

Genetic testing operations

Healthcare reimbursement strategy

Cross-functional billing workflows

Data tracking and operational process improvement

Natera promotes career growth, hands-on learning, and fully remote work opportunities. The Clinical Reimbursement Assistant role provides direct exposure to genetic testing operations, reimbursement strategy, and cross-functional healthcare workflows. Many individuals in this role develop skills that prepare them for advanced positions within healthcare operations or for graduate-level programs such as genetic counseling, nursing, or medicine.

If you are an eager learner who thrives in a fast-paced, detail-oriented environment and are interested in building practical experience at the intersection of genetics and healthcare reimbursement, we encourage you to apply!

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA**$19.33—$25.50 USD**

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

• Competitive Benefits
• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

*If you are based in California, we encourage you to read this important information for California residents. *

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

• BBB announcement on job scams
• FBI Cyber Crime resource page