Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Unified Communications Tier 3 department is responsible to ensure reliability and maintainability of hardware, software processes, network facilities, controls, and security systems. It is also responsible for effective utilization of predictive and other non-destructive methodologies designed to identify and isolate inherent reliability problems.

Job Description:

1. Troubleshoot, debug and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs & network captures and escalating the issue to next level engineer if necessary.

2. Deploy 'Push-To-Talk' application and configure network for communication across servers.

3. Configure Linux routes and iptables according to network requirements.

4. Monitor network performance, application performance and service integrity.

5. Develop tools and provide web services to parse application logs, system health information and network captures to help in faster debugging and reduce issue resolution time.

6. Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one stop interfaces that indicate the health of the solution.

7. Maintain and enhance all monitoring and debugging tools.

Basic Requirements:

1. Networking Protocols (Layer3 to Layer7)

2. Understanding of complex application flows and layers

3. Web services and microservices

4. Understanding of virtualized environments

5. Great communication skills

6. Able to tackle customer calls

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

Competitive salary.

Annual Leave maximum of 30 working days (on a pro-rata basis at rate of 2.5 working day leaves for every month of service).

Employee stock purchase plan.

Life assurance.

Group Medical Fixed Floater Sum Insured of INR 600,000 per family (enroll up to 5 dependents, incl. spouse, children and parents, can be covered).

Enhanced maternity and paternity pay.

Educational Assistance Policy.

Career development support and wide ranging learning opportunities.

Employee health and wellbeing support, wellbeing guidance etc.

Corporate social responsibility initiatives including support for volunteering days.

We are an equal opportunities employer, and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the assessment process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees.

CONNECT WITH A CAREER THAT MATTERS:

We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline – mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready – in the day-to-day moments, and in the moments that matter most.

Travel Requirements:

None

Relocation Provided

None

Position Type:

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.