Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

As a core component of Centralized Managed Support Operations (CMSO), the Design & Tools team drives strategic value by creating and maintaining cutting-edge service design and technology solutions. Our mission is to equip and optimize CMSO's and overall Global Services capabilities, ensuring they consistently deliver superior customer support.

Job Description:

• Develop novel use(s) of AI to assist in business process creation, management, or use

• Assist in the development and maintenance of business process systems and databases to ensure timely and accurate information is available.

• Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices.

• Support the implementation and improvement of business process processes and procedures to enhance the efficiency of customer issue resolution.

• Work closely with support teams to identify process gaps and develop content to address those gaps.

• improvements and proactively address recurring issues.

• Provide customer service support as needed, including responding to customer inquiries, resolving issues, and escalating complex cases to appropriate teams.

• Other duties as assigned

Requirements/Qualifications:

• Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field with an interest or concentration in business process is a plus.

• Must be able to work from home and an office

• Strong organizational and analytical skills with an attention to detail.

• Excellent written and verbal communication abilities.

• Ability to work collaboratively in a team environment and independently when necessary.

• Familiarity with customer service principles and practices is a plus.

This position offers a unique opportunity to gain hands-on experience in business process while contributing to the delivery of exceptional customer care at Motorola Solutions.

Target Hourly Base Salary Range: $23.80 - $28.20 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements:

• Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field

Travel Requirements:

Under 10%###
Relocation Provided

None

Position Type:

Intern

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.