JOB LEVEL

Director

TIER

P3

We’re seeking someone to join our team as a Technical Executive Service Engineer to deliver the highest level of technology support to the firm's most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support.

The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm's senior managers, ensuring that you enable them to fulfill their roles through technology.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Workplace Operations & Support Engineer position at Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Qualifications and Responsibilities

• Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
• Maintain a continuous focus on technology and information security
• Provide advice and suggestions for VIPs' professional and personal technologies
• Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies.
• Identify areas where technology can enable and enhance the lives of senior management
• Advanced screening of new technologies, including pre-pilot, pilot, and UAT
• Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
• Create and/or and maintain tools and processes for the Executive Service Team
• We're looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
• Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
• Maturity to be able to execute job functions with minimal guidance.
• Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
• Very strong verbal and written English communications skills.
• To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
  Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

Your Responsibilities

• Provide a single point of contact for all IT related issues to senior management (VIPs)
  Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
• Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
• Field non-standard technology request
• Home support visits as needed
• Board support of quarterly meetings for Executives and Directors
• Liaise with global IT service teams in support of senior managers
• Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
• Pro-actively monitor all aspects of technology used by our executives
• Provide support off hours remote support for any technical issue

Qualifications

• Bachelor's degree and/or 10 years of experience in the technology service space
• Experience supporting senior executives
• Must possess excellent verbal and written communication skills
• Experience in fast pace/financial services environment preferred
• Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices,
• Intune, Mobile Iron
• Enjoy working as part of team and independently as well
• Required Technical Skills
• Windows Desktop (Windows 10/11)
• Active Directory skills
• Power

Shell Scripting skills:

• Wireshark
• Splunk
• Extrahop
• Sysinternal tools
• Telephony

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:

If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Internal Applicants

Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here.