About the Role

We're seeking someone to join our team as an Associate in the EMEA KYC Services team within CORDS to deliver a high quality, client centred KYC Refresh experience-partnering closely with clients, Business Units, Operations, and Financial Crime teams to ensure timely, accurate, and well governed reviews that support strong client relationships and meet regulatory obligations.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Associate level position within the Glasgow location.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What You'll Do in the Role

• Support clients through periodic KYC reviews, ensuring a seamless and professional experience while meeting regulatory requirements.
• Act as a subject matter expert on AML/KYC, providing guidance to internal teams, business units, and stakeholders.
• Monitor and prioritise case activity, using MI to ensure production teams are meeting SLAs and proactively managing throughput and risk.
• Advocate for the client, balancing their needs with the firm's regulatory obligations and ensuring clear and timely communication.
• Identify and resolve thematic issues, sharing insights, lessons learned, and best practices across the wider team and regional business units.
• Collaborate closely with CORDS partners-including Policy Advisory, Technology, and other operational groups-to drive policy adherence and continuous improvement.
• Maintain strong governance and control, ensuring accurate, confidential handling of client information and adherence to MS best practices and quality standards.
• Drive proactive client and BU engagement, ensuring all required information is obtained in time to meet regulatory deadlines.
• Contribute to transformation initiatives, working with BCU, Financial Crime Risk (FCR), KYC Management, Program Management, and other stakeholders to streamline workflows and resolve complex cases.

What You'll Bring to the Role

• Strong client service experience, with the ability to manage expectations, build trust, and communicate clearly with clients and internal partners.
• Background in KYC or related financial crime disciplines, with proven understanding of AML, onboarding, or client reference data.
• Demonstrated ability to drive productivity and manage operational workloads, ensuring deadlines, SLAs, and quality standards are consistently met.
• A university degree or equivalent professional experience, ideally with a business or finance focus.
• Experience working across multiple stakeholders, balancing competing priorities and maintaining strong relationships across business units.
• Strong communication and motivational skills, with the ability to influence, guide, and support large teams and stakeholders.

What You Can Expect from Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Certified Persons Regulatory Requirements

If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible Work Statement

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Equal Opportunities

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.