MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software.

The Order to Cash team is a truly global team that sits in three locations: Dublin, Austin and Gurgaon. The team is led by the Sr Global Billing Manager. We are both an internal and external customer facing team. This team is a high-performing, collaborative team, made up of overachievers and driven professionals.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings - 6:00 PM - 2:00 AM IST (Cabs will be provided).

Position Responsibilities Include

• Routes incoming orders for MongoDB legal execution

• Reviews ordering documents to confirm ordering details are correctly entered into our sales and financial accounting systems

• Vendor Form completion where requested

• Maintains the Conga Legal Agreement queue, routing to MDB legal for execution

• Edits and approves Salesforce.com opportunities, converting them to sales orders in Net Suite

• Generates invoices in Net Suite and emails to assigned billing contacts

• Delivers invoices through electronic procure-to-pay platforms (I.E Ariba, Tungsten and Coupa)

• Monitors and responds to incoming customer billing and ordering queries

• Monitors and responds to internal queries via email, Slack and G-Chat

• Ensures internal and external customer satisfaction

• Communicates order discrepancies/errors to sales and financial management

• Monitor the internal status of customer orders and finance review queue time

• Works late nights and weekends during quarterly closing periods

• Assists with updating various monthly tracking reports

• Special projects as related to administration, operational and accounting needs

Candidate Profile Includes

• Previous experience working in billing or order processing, or accounts receivable

• Software industry experience preferred but not required

• Completes tasks in a timely and accurate manner

• Strong teamwork and communication skills to support cross functional and global operations

• Experience in high volume, fast-paced environment supporting corporate customers

• Courteous, professional and passionate about providing the highest level of customer service

• Strong attention to detail, quality of work is consistently clean

• Prior experience with Salesforce and Net Suite preferred

• Intermediate to advanced Microsoft Excel skills

• Familiar with legal agreements such as customer agreements and ordering documents. Ability to navigate comfortably through T&C’s

• Above average organizational skills and time prioritization

• Multilingual preferred but not required

Success Measures

The Billing Analyst will be successful in this role when they can execute the following strategic tasks/responsibilities

• In 3 months’ time be fully on-boarded to the team and trained to start taking ownership of your day-to-day tasks

• In 6 months’ time you’ll have accomplished ownership of order to cash processes

• In 12 months’ time, you’ll have accomplished a rapport with multiple teams within the company. As well as displaying a desire to grow further and develop both your skills and career

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263348340