Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking to hire a hands-on Cloud Solution Architect (CSA) to join our diverse, talented, high performance, and innovative team, focused on driving rapid cloud solutions on Azure via the Cloud Accelerate Factory. The Cloud Accelerate Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Accelerate Factory provides opportunity to drive feedback into Microsoft’s core product teams to help improve our platform.

CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical and governance role spanning across design, build, and production. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.

We are looking for a Cloud Solution Architect (CSA) within the Cloud & AI Platforms Global Customer Success team focused on helping customer jumpstart Azure projects with zero-cost deployment assistance by leveraging the Cloud Accelerate Factory, also known as the Factory.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Customer-Centric Approach:

End-to-end ownership of Factory engagements to help customers jumpstart their Azure projects with no-cost deployment assistance.

Provide Factory delivery oversight which includes being hands-on with delivery based on business requirements.

Deliver proactive technical program management for Factory engagements by overseeing project execution and mitigating delivery risks, ensuring seamless coordination and successful outcomes for customers.

Business Impact:

Deliver Customer success on the Microsoft Cloud & AI Platforms with a special focus on driving velocity and enabling timely execution of high-value Factory delivery projects for customers based in the Japan area.

Accountable for working with internal Microsoft stakeholders in the Japan Specialist Team Unit (STU) and Customer Success Unit (CSU) to deliver customer outcomes through Factory delivery projects.

Orchestrate effective execution of Partner + Factory delivery to scale reach and impact across all customer segments.

Drive the acceleration and removal of delivery blockers for Factory projects within Japan as the primary territory of responsibility. Additionally, as part of the Global Customer Success team, the role will remain flexible to remotely support other regions and countries when required.

Technical Leadership:

Act as a Cloud Factory Technical Lead to assist customers in Factory delivery projects to use GitHub Copilot App Modernization, an AI-assisted app modernization tool to execute supported code remediation jointly with customers and partners.

Hands-on knowledge of release pipelines through GitHub Actions, Azure DevOps, GitLab. Able to perform repository migration from Azure DevOps to GitHub through proper assessment and planning of the migration process for customers.

Maintain deep technical hands-on delivery expertise on building agents with Work IQ, Fabric IQ and Foundry IQ using Microsoft Foundry and Copilot Studio, enabling customers to deploy agents anywhere, including Microsoft 365 Copilot.

Hands-on implementation of application landing zone which serves as the foundation to deploy migrated applications from on-premises, as well as AI Apps and Agents-based solutions.

Acumen to extract architectural and implementation patterns, actionable insights from Factory delivery execution by closing the loop with Technical Success colleagues to improve IP, offerings and process flows.

Qualifications:

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, Engineering, Technology Management.

5+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.

Passion for technology and customer obsession.

Displays strong technical program management, stakeholder and relationship management across senior leaders, partners, and customers.

Enthusiasm towards leading technologies and motivation to learn and grow.

Excellent verbal and written communication, analytical and presentation skills in Japanese as well as English.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.