Overview

We’re looking for a Senior Technical Product Marketing Manager to own competitive positioning, products demos, and IT Decision Maker (ITDM) readiness for Dynamics 365 Sales and Customer Service.

You will shape how Microsoft tells the technical story of agentic Customer Experience, clearly articulating why our platform wins from an IT leader’s lens across security, governance, scalability and manageability.

This role sits at the intersection of compete, demos, engineering, and go-to-market, turning complex AI and systems concepts into credible, persuasive technical narratives that accelerate adoption and trust.

Why This Role Matters

CRM is evolving from systems of record to systems of action powered by AI agents. As enterprises adopt agent-led Sales and Service workflows, technical credibility, trust, and IT readiness will determine who wins.

This role provides the technical backbone of Microsoft’s agentic CX marketing—owning how we differentiate, demo, and win IT decision makers in an increasingly competitive market.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Embody our Culture and Values:

Responsibilities:

Key Responsibilities

Compete & ITDM Positioning:

• Own competitive analysis across CRM/CX platforms (e.g., Salesforce, Zendesk, Hub Spot), with a focus on technical differentiation with agents.

• Define and evolve ITDM-focused positioning, highlighting Microsoft’s advantages in security, governance, compliance, scalability, and operational control.

• Develop IT-ready enablement assets (battlecards, technical narratives, solution briefs, readiness content)

• Influence roadmap and messaging by bringing competitive insights, customer signals, and field feedback into product and GTM planning.

Demo Strategy & Technical Storytelling:

• Own end-to-end demo development: scenario design, scripting, environment setup, and narrative flow.

• Build high-impact demos that showcase agentic CX capabilities, real-world workflows, and differentiated technical value.

• Partner closely with engineering, Demo CoE, and early customers to ensure demos reflect real product depth and credible customer outcomes.

• Tailor demos for sales teams, executives, analysts, events, and customer briefings.

• Strengthen Microsoft’s reputation as the trusted, enterprise-grade platform for agent-led Sales and Service.

Qualifications:

Required qualifications

• Master's Degree in in Marketing, Computer Science, Business or related field AND 3+ years experience in business

• OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business

• OR equivalent experience.

Preferred

• Experience in CRM / CX / Customer Service platforms (Dynamics 365, Salesforce, Zendesk, Hub Spot, etc.)

• Experience marketing AI-driven or agentic products

• Hands-on familiarity with demo and enablement tools (Demo Hub, Reprise, Regale, MDX/CDX, Frame.io, etc.)

• Experience presenting to IT leaders, executives, customers, or analysts

• Experience owning competitive positioning and technical demos

Product Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.