Overview

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Pre-Sales Support

• Participates in the pre-sale process as needed. Helps scope the project by sharing customer or technical knowledge in their specialty domain by leveraging their expertise as a subject matter expert.

Technical Delivery

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.

• Participates in and/or may lead meetings with customers/partners to understand their business needs and/or scenario they are trying to solve. Uses business, technology, and industry strategies to define customer/partner requirements and constraints. Engages others appropriately to understand and define customer requirements.

• Supports project planning and the development of project documents by defining the risks and dependencies. Communicates the business value of planned solutions to customers/ partners with direction/guidance. Implements mitigations on technical and business risks. Manages their schedule and communicates with project leads. Delivers against Work Breakdown Structure (WBS).

• Implements technical solutions by completing assigned project tasks with defined quality standards and following Industry Solutions processes. Oversees aspects of implementation.

• Proactively identifies issues and risks and engages with customers/partners or internal stakeholders (e.g., Project Managers) as appropriate to address and resolve issues.

• Proactively manages relationships with customers/partners/stakeholders to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.

Intellectual Property Management

• Acts as an ambassador in consumption of intellectual property (IP) and leverages IP in projects. Proactively assists in the creation of intellectual property content and seeks areas that are available for more IP. Communicates areas that need refreshing or gaps in intellectual property. Provides feedback for continuous improvement.

Business Development

• Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by the domain leadership team. Shares experiences, best practices, and product news within the team. Participates in relevant technical communities at Microsoft.

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines).

Other

• Embody our culture and values

Qualifications:

Required/Minimum Qualifications:

• Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 1+ year(s) work experience in relevant area of business OR equivalent experience.

• This role requires proficiency in written, reading, and conversational Brazilian Portuguese and English.

Additional or Preferred Qualifications- 1+ years leadership experience in the following functional areas: AI Experience

• Hands-on experience with LLM orchestration frameworks such as Lang Graph, Lang Chain or Semantic Kernel, including building multi-step chains, tool integrations, and agent-based workflows.
• Practical experience with Azure OpenAI Service: deploying models, managing capacity, using embeddings, and integrating Azure AI Search/Vector Search.
• Ability to design and implement RAG (Retrieval-Augmented Generation) solutions using Lang Chain, Semantic Kernel, or Azure native tooling—optimized for performance, accuracy, and cost.
• Solid understanding of prompt engineering, structured prompts, structured outputs, caching strategies, and LLM observability.
• Proficiency in run Agents Evaluation, creation of golden datasets, curation, metrics understand, best practices and ability to handle Evaluation Frameworks such as RAGAS, Foundry Evaluation SDK, etc.
• Basic knowledge about Responsible AI principles, like Red Teaming, Guardrails, Ethics AI, etc.
• DevOps – expertise with Azure DevOps, Github Actions, Terraform, ARM Templates, Bicep, YAML, PowerShell, Python or other scripting language, CI/CD, Unit/UI Testing
• Cloud technologies
• Development languages (e.g., C#, JavaScript, PHP, Python)
• Data & Analytics– knowledge in data modeling, ETL/ELT pipelines, and tools such as Azure Data Factory, Microsoft Fabric, and Azure Databricks.
• Application Lifecycle Management (e.g., Agile, SCRUM, TFS)
• 3+ years work experience in relevant area of business.
• Technical certifications based on domain (Azure Developer Associate, Azure IoT Developer, DevOps Engineer Expert, Azure Solutions Architect Expert, Azure AI Engineer or similar).
• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).
• Software Engineering Skills
• Advanced in Spanish

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.