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SAM Operational Analyst (Software Asset management)

Merck

SAM Operational Analyst (Software Asset management)

Merck

CZE - Central Bohemian - Prague (Five)

·

On-site

·

Full-time

·

2w ago

Benefits & Perks

Pension

Healthcare

5 weeks annual leave

Parental Leave

Learning Budget

Gym

Flexible Hours

Remote Work

Healthcare

Parental Leave

Learning

Gym

Flexible Hours

Remote Work

Required Skills

Business Support Services

Collaborative Communications

Computer Science

Data Analysis

Database Management

Data Integrity

Driving Continuous Improvement

IT Asset Management

IT Change Management

IT Governance

IT Service Management

Licensing

Market Trends

Working Independently

About the Role

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 130-year legacy. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. We know that our people are the key to our success, which is why our team works to attract, develop, retain, and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative and agile.

Responsibilities

  • Maintain optimal software asset inventory vs. contract T&Cs; collect/analyze usage to right‑size licenses and reduce waste
  • Prioritize vendor backlog; run screening assessments; lead data calls with IT/Business; ensure complete, accurate inputs for ELP creation
  • Identify under/over‑utilization; drive reclamation/harvesting and reassignment to cut cost and risk
  • Data Quality — Service Now SAM Pro: Import/cleanse entitlement; validate with Procurement/Product Owners; sign‑off on imports; resolve complex SKU/metric mismatches
  • Audit & True‑Ups: Coordinate evidence (PoE, deployment, usage); verify completeness; support vendor audits, renewals, and entitlement deep dives
  • Build advanced compliance/utilization reports and trend dashboards; deliver actionable insights for data‑driven decisions
  • Identify/remediate non‑approved software and compliance gaps; enforce license models and license‑term requirements
  • Tooling & Automation: Contribute to SAM while automating repetitive tasks to increase productivity and accuracy
  • Validate process feasibility; document refinements; review SAM Pro rules/config before prod; mentor juniors
  • Engage vendors/procurement; escalate findings; assess market changes/trends and impact on software portfolio
  • Continuously improve the end‑to‑end software asset lifecycle for cost savings, risk avoidance, and better decisions

Qualifications

Education:

  • Bachelor's degree in Computer Science, IT, Finance, Business, Engineering, or related field

SAM Expertise:

  • Hands-on experience in entitlements, license recognition/model maintenance, reconciliation, workflows, and reporting

Experience:

  • 2+ years in SAM/ITAM, including software vendor licensing and full software lifecycle processes; ITAM certification preferred

Tools & Platforms:

  • Strong knowledge of Service Now; Service Now SAM Pro expertise highly valued; experience with other SAM tools a plus

Data & Reporting:

  • Skilled in ELP creation, reclamation workflows, advanced reporting, and data quality checks across discovery feeds

Technical Aptitude:

  • Ability to integrate data sources, automate processes, and maintain high data integrity

Analytical Strength:

  • Strong problem-solving skills, detail-oriented, and proactive self-starter

Collaboration & Communication:

  • Excellent interpersonal skills; able to work independently and in cross-functional teams

Adaptability:

  • Quick learner of complex technologies and vendor-specific licensing models

Required Skills

  • Business Support Services
  • Collaborative Communications
  • Computer Science
  • Data Analysis
  • Database Management
  • Data Integrity
  • Driving Continuous Improvement
  • IT Asset Management (ITAM)
  • IT Change Management
  • IT Governance
  • IT Service Management (ITSM)
  • Licensing
  • Market Trends
  • Working Independently

Benefits

  • Exciting work in a great team, global projects, international environment
  • Opportunity to learn and grow professionally within the company globally
  • Hybrid working model, flexible role pattern
  • Competitive salary & incentive pay
  • Pension and health insurance contributions
  • Internal reward system and referral scheme
  • 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually
  • 40 paid hours annually for volunteering activities
  • 12 weeks of parental contribution
  • Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.)
  • Multisport Card
  • Vodafone, Raiffeisen Bank, Foodora, and discount programmes
  • Up-to-date laptop and i Phone
  • Parking in the garage, showers, refreshments, massage chairs, library, music corner

Employment Details

Employee Status: Regular

Relocation: Available

VISA Sponsorship: Available

Travel Requirements: Not specified

Flexible Work Arrangements: Hybrid

Valid Driving License: Not required

Hazardous Material(s): Not applicable

Job Posting End Date: 04/1/2026

Additional Information

Ready to take up the challenge? Apply now!

Know anybody who might be interested? Refer this job!

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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About Merck

Merck

Merck

Public

Multinational pharmaceutical company.

10,001+

Employees

Rahway

Headquarters

Reviews

3.6

19 reviews

Work Life Balance

3.8

Compensation

3.2

Culture

3.0

Career

2.8

Management

2.5

60%

Recommend to a Friend

Pros

Large company with networking opportunities

Good work-life balance

Decent benefits and salary

Cons

Limited upward and lateral mobility

Slow promotion timeline

Favoritism in advancement

Salary Ranges

2,500 data points

Director

Director · Associate Director, D&A Strategy

1 reports

$176,890

total / year

Base

$153,800

Stock

-

Bonus

-

$176,890

$176,890

Interview Experience

20 interviews

Difficulty

2.9

/ 5

Duration

14-28 weeks

Offer Rate

25%

Experience

Positive 10%

Neutral 50%

Negative 40%

Interview Process

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Panel Interview

5

Final Decision

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit

Case Study