About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

View Company Profile

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

• Lead Product Manager
• Technical

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The GCD&C Product Enablement team serves as a unified, strategic interface between Global Customer Delivery & Care (GCD&C) and global product organizations. Within this team, the Standards & Governance function ensures operational consistency and alignment across all product verticals by reviewing team deliverables for quality, supporting compliance with broader business unit standards (such as Studio and MC Tech), and collaborating across GCD&C to ensure Product Enablement standards align with business objectives.

About the Role:

We are looking for a highly organized individual to join the Standards & Governance team within GCD&C Product Enablement. In this role, you will contribute to the development of frameworks, standards, and best practices that promote consistency, quality, and compliance across Product Enablement, and drive their implementation and ongoing maintenance.

Key Responsibilities:

• Support the design, implementation, and ongoing enhancement of governance frameworks, standards, and processes for Product Enablement.

Email Address

Send me The Muse newsletters for the best in career advice and job search tips.

Get jobs!

• Ensure compliance with framework and standards• Collaborate effectively with internal and external stakeholders to achieve common goals• Drive awareness and adoption of governance standards, best practices• Regularly report on compliance, governance effectiveness and process maturity to leadership• Stay current with industry trends and continuously evolve standards and governance practices to meet changing business needs About you• Proficient in process mapping and developing end-to-end process flow, with a focus on identifying gaps, streamlining operations, and enabling effective hand-offs across teams.
• Experienced in leading and facilitating workshops with stakeholders to gather, clarify and validate business needs and requirements.
• Strong collaborator with cross-functional teams, leveraging strong interpersonal skills to build trust, foster alignment, and influence stakeholders without direct authority• Excellent verbal and written communicator at all levels of the organization• Proactive, and always seeking improvement opportunitiess through data-driven analysis• Ability to work on a team and independently• Experienced or familiarity with Customer Delivery, CIS, or Customer Care operations is a strong advantage Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): London, United Kingdom

Job ID: Mastercard-22331_R-259469

Employment Type: OTHER

Posted: 2025-09-05T19:24:29
Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

Apply on company site

Similar Jobs

Suggested Searches

senior jobsMastercard jobsAll jobs

Search Additional Jobs

Lead Product Manager Jobs in London, United KingdomJobs in London, United Kingdom