Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Project Manager (Onboarding Projects)

Our Global Cross-border Services Global Product Team is looking for a Project Manager to manage the LATAM portfolio in onboarding projects for our product management function. The ideal candidate is highly organized, detail-oriented, motivated, analytical, and is comfortable managing multiple parallel ongoing projects.

The Role

• Manage a portfolio of partner onboarding and service-expansion projects, driving day-to-day execution from documentation and technical planning through testing and operational activation.
• Create and maintain project calendars, work tickets, and engagement/meeting requests, ensuring completeness of business, API, connectivity, and endpoint requirements.
• Track legal contract progress and documentation readiness in coordination with onboarding and functional teams.
• Maintain issue and risk logs, proactively resolving non-BAU blockages and escalating dependencies to functional and business leadership.
• Coordinate the partner testing lifecycle (production, certification, and change control), supporting SLA and quality gates.
• Partner with functional teams on technical ticket creation, account setup, and approval workflows.
• Support training and briefings for new partners on technical and data-field standards.
• Contribute to recurring pipeline reporting to ensure accurate status across implementation stages.
• Act as the first response point for relevant projects in portfolio.
• Operate per defined KPIs.

All About You

• Considerable experience in project/program management, ideally in a fast-paced operations environment managing multi-stakeholder/geography projects simultaneously
• Good knowledge in technical data exchange systems (e.g. APIs, web platforms, etc.)
• Understanding of current payment trends and developments, both from a flow and technological perspective
• Ability to interact and communicate virtually with stakeholders across multiple geographies
• Sense of ownership, both for directly managed projects as well as broader business outcomes.
• Availability to be in the office in Mexico City 3 times per week.
• Ability to communicate in English with fluency.

Desirable / Additional Capabilities

• Experience working with banks, Fin Tech and/or large corporations in supporting payments and payment solutions
• Project Management Professional (PMP) or Program Management Professional (PgMP) certifications
• CRM software/tool experience
• Understanding different client segment needs such as Banks, Financial Institutions, Payment Service Providers and Corporations.
• Prior experience or knowledge of payment and clearing systems especially in domestic and cross border payments would be highly preferred but not a must.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

What We Do

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.