The Program Management Lead is a pivotal strategic professional, adept at navigating both the critical administrative intricacies of high-level governance and the dynamic landscape of program management within lending operations modernization. This role, situated within the platform management team in operations, demands a blend of meticulous organizational skills, strategic foresight, and exceptional communication to ensure effective decision-making, drive key initiatives, and uphold the highest standards of operational excellence. Working closely with technology and other key partners, this individual directly contributes to the directional strategy and successful execution of complex lending platform management programs as part of the broader strategic evolution across the sub-function and job family.

Responsibilities:

• Drive the comprehensive administration and strategic coordination of a lending operations technology steering committee, managing the end-to-end meeting lifecycle from dynamic agenda development and proactive stakeholder communication to meticulous minute-taking, decision documentation, and action item tracking, specifically supporting initiatives to enhance lending operations.
• Proactively monitor, follow up on, and report the progress of critical action items, accelerating program execution and ensuring stakeholder accountability and adherence to governance protocols.
• Support the planning, direction, and coordination of key lending operations programs that are integral to strategic change, aligning day-to-day activities with overarching business objectives and demonstrating astute commercial awareness.
• Critically assess and facilitate the formalization of essential program documentation, ensuring clarity and stakeholder consensus in collaboration with technology and operations teams for strategic initiatives.
• Oversee the successful execution of program plans, ensuring alignment with business needs, comprehensive stakeholder engagement in scope definition, and adherence to critical schedules and milestones, often in partnership with technology delivery teams supporting the modernization of lending platforms.
• Collaborate with Program Sponsors to refine business case analyses, optimize resource commitments, facilitate appropriate resourcing for program areas, and proactively escalate and contribute to the management of program risks that may impact initiatives.
• Champion the consistent application of essential procedures and standards, and guide business decisions through a lens of compliance, ethical judgment, and transparent control issue reporting to safeguard the firm's reputation and assets.

Qualifications:

• Proven experience (6-10 years) in administrative support and coordination roles, with significant exposure to managing governance forums, committees, or similar structured meetings.
• Demonstrated ability to effectively manage meeting logistics, minute-taking, action item tracking, and stakeholder communication for high-level forums.
• Secondary experience in project or program management within an operations or technology environment, with a strong understanding of how operations teams interface with technology partners, ideally within a strategic change context.
• Strong organizational skills with meticulous attention to detail and ability to manage multiple tasks efficiently.
• Excellent communication and interpersonal skills, with the ability to interact professionally with senior stakeholders.
• Proficiency in productivity tools (e.g., Microsoft Office Suite, collaboration platforms) for scheduling, documentation, and reporting.
• Experience in a wholesale lending environment is a plus.

Education:

• Bachelor's/University degree or equivalent experience; a Master's degree is preferred.