Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer:

Overview:

• The Enterprise Monitoring team offers robust event management, correlation, automation and runbook solutions to help Master Card deliver continuous uptime of business services and applications and, optimize operations costs and efficiency.
• This individual will work closely with technology support teams and application teams to build monitoring and automation solutions to improve the application and infrastructure availability.
• Key questions for viable candidates:
  1- Have you resolved a complex application availability issue with monitoring and automation?
  2- 2 Are you a self-started with minimal direction and guidance? 3) Have you ever been part of a team with diverse skills and experience located in different geographical locations/time zones?
• Role
• Represent Enterprise Monitoring team in project meetings and provide advice, status, training and technical support
• Work with our customers to understand the monitoring and automation requirements and implement solution using available tool sets and scripting languages
• Administer, support and maintain enterprise Monitoring tools in a multi-tier environment
• Maintain design and support documents for all built solutions and processes
• On-call administration and tools support.
• As new technologies emerge and impact our environment, learn these technologies very quickly and resolve any problems involved in integrating new technologies.
• Support business disaster recovery procedures for assigned areas of responsibility.
• Accurately document duties and procedures to aid the department in cross-training and absentee coverage
• Work with technical engineering teams to manage and improve processes
• All About You
• Advanced user level expertise in UNIX and/or Red Hat Linux
• Networking experience from basics to advanced, along with security knowledge.
• Proficient with some type of scripting or programming language such as Perl and shell scripting
• Experience with Netcool Omnibus v 7.3 and ITNM 3.9 or above with multiple object servers, pollers and probes. Ability to write probe rules, triggers, complex correlation rules and custom actions.
• Worked as an administrator on x Matters.
• Ability to manage multiple activities and work with a strong sense of urgency
• Strong people skills and the ability to understand business needs and translate them into technical solutions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.