Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson’s VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Job Summary:

Summary:

The Medical Assistant is responsible for patient care activities that include but are not limited to obtaining vital signs, obtaining blood specimens, and assisting nursing and medical staff in performing invasive and non-invasive procedures, such as bone marrow aspirates.

Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, transporting patients and specimens as needed, and monitoring the environment of care. The position requirements include organizational skills with attention to detail, thoroughness, practical decision-making, excellent communication skills, and a commitment to teamwork.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to Practice Manager and operates within established organizational and departmental policies and procedures.

Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1Infants 1Pediatric 1Adolescent 1Adult 1Geriatric
Does this position require Patient Care? Yes
Essential Functions
Establish rapport with patients and families from a variety of cultural, ethnic, and religious backgrounds.
-Communicate patient and family difficulties and concerns to appropriate staff.
-Maintain patient safety, privacy, confidentiality, and follow guidelines under HIPAA.
-Provide care based on age-specific needs of patient.
-Involve interpreter services as necessary.
-Greet patients and families promptly in a welcoming and courteous manner.
-Follow CDH policy when treating and greeting patients by verbally confirming patients’ two identifiers.
-Respond promptly and courteously to requests for assistance by patients, families, visitors and staff.
-Provide clear and accurate information.
-Assist patients as needed responding to special needs such as wheelchairs, etc.
-Obtain and record vital signs, pain screen, weights, and heights accurately in appropriate Electronic Medical Record.
-Report changes and/or abnormalities in vital signs, unusual findings, and changes in patient’s condition to the nursing/medical staff in a timely manner.
-Obtain specimens (urine, stool, sputum, etc.) and/or instruct patients/family members in collecting specimens.
-Assist nursing and medical staff with procedures as requested.
-Obtain vital signs before and after each procedure and gathers appropriate paperwork.
-Collaborate with ancillary and medical staff in preparing the patient and family for procedures and treatments through verbal explanation, emotional support, and sharing educational materials.
-Demonstrate proficiency in technical skills, e.g., phlebotomy, (adapting technique as necessary for various age groups) and slide preparation as applicable.
-Perform activities related to efficient clinic operations and patient flow:
-Manage room assignments in order to maintain patient flow.
-Strategize the day’s workload and make recommendations to doctors and others accordingly.
-Have ability to manage walk-in patients and wait times when assigning rooms.
-Partner with MD’s, Nurses and other clinic assistants to discuss assignments room flow.
-Monitor waiting room and inform patients of delays, escort patients to appropriate exam room and or infusion area.
-Transport patients, medical records, specimens, blood components, equipment and supplies in accordance with CDH policy.
-Ensure that all clinical areas have an adequate stock of medical supplies, equipment, and patient education materials.
-Obtain and order supplies and equipment when needed.
-Ensure that supplies are adequate and equipment is in proper working order.
-Monitor for safety, cleanliness, and expiration dates on a daily basis.
-Ensure supplies are fully stocked throughout the day.
-Clean and maintain medical equipment.
-Notify appropriate personnel of equipment, supplies, or patient care areas that require cleaning or repairs.
-Identify patients that require Infection Control precautions and take appropriate steps.
-Inform providers and staff of such patients by monitoring patient assignments.
-Maintain a working knowledge of current computer system used in clinical area and how to access the help desk for work tickets.
-Understand and utilize pager systems including text paging staff.
-Answer phones when coverage is necessary and triage as appropriate.
-Direct patients to appropriate waiting areas, exam rooms, and other patient care areas.
-Work collaboratively and functions as an effective member of the health care team.

-Demonstrate respectful and courteous behavior toward peers, co-workers, and visitors.

-Demonstrate the ability to work collaboratively with peers and coworkers.

-Maintain flexibility in setting and changing priorities.

-Adapt to new situations.

-Accept additional responsibilities based on the changing needs of patients, families, staff, and the unit.

-Demonstrate appropriate response to emergency situations.

-Contribute to the efficient operation of the clinic by using time wisely and taking the initiative to assist others.

-Attend and participate in staff, unit, and department meetings.
-Contribute to quality improvement efforts.
-Suggest improvements in procedures, processes, and systems.
-Take initiative to report problems and suggest solutions and alternatives.
-Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
-Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
-Meet annual competency and retraining requirements.
-Ensure staff meets annual competency and retraining requirements.
-Attend meetings as required.
-Perform other functions/duties as requested.

Qualifications:

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Experience:

One (1) year technical/vocational training school required One (1) to three (3) years’ experience as a medical assistant or EMT-B certification required

• Knowledge, Skills and Abilities
• One (1) year technical/vocational training school program or one (1) to three (3) years’ experience as a medical assistant or EMT-B certification required.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
• Far Constantly (67-100%)
• Vision
• Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours:

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.32 - $28.25/Hourly

Grade

SC2C27

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.