Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGB Ortho Sports Medicine:

The Clinical Practice Assistant II supports the day-to-day operations of Mass General Brigham’s Sports Medicine programs, with an initial focus on Women’s Sports Medicine, Sport Psychology, and Emergency Sports Medicine. This role blends advanced patient scheduling and care coordination with data tracking, reporting, and administrative event support, helping deliver a seamless, high-quality patient experience. The ideal candidate is polished, highly autonomous, and thrives in a fast-paced, patient-centered clinical environment, with a hybrid onsite/remote schedule based in Foxborough or Boston.

Job Summary:

Job Summary:

The Clinical Practice Assistant II provides high-level administrative and clinical coordination support to ensure smooth and efficient operations of programs within Sports Medicine. This role will immediately support the Women’s Sports Medicine Program, Sport Psychology, Emergency Sports Medicine providers, with potential to expand to other areas within Sports Medicine. The ideal candidate is highly polished, patient-focused, and capable of managing responsibilities autonomously while maintaining exceptional professionalism when interacting with patients, physicians, and interdisciplinary teams.
This position blends advanced scheduling coordination, patient navigation, customized data tracking and reporting, and administrative event support. The Clinical Practice Assistant II plays a key role in delivering an outstanding patient experience while supporting operational excellence across multiple Sports Medicine programs.

Essential Functions & Responsibilities:

• Patient Scheduling & Care Coordination

• Coordinate and manage complex scheduling for Women’s Sports Medicine, Sport Psychology, and Emergency Sports Medicine providers, including managing a dedicated phone line for these programs. This may expand to other areas within Sports Medicine and include some backup coverage for the Center for Sports Performance & Research (CSPaR) in Foxborough.

• Serve as a primary point of contact for patients, providing professional phone and electronic communication.

• Triage new patient requests using established protocols and coordinate appropriate referrals within or outside Sports Medicine.

• Facilitate test, imaging, and procedure scheduling and assist with prior authorizations and insurance referrals.

• Provide patient education and follow-up to support adherence to care plans.

• Act as a liaison between patients, providers, and insurance teams to resolve scheduling and billing questions.

• Support scheduling needs related to professional and collegiate athlete care when required.

• Data Tracking & Reporting

• Maintain customized tracking systems for patient volumes, demographics, and downstream referrals.

• Generate periodic reports to support program operations and performance monitoring.

• Ensure accuracy and confidentiality of patient and operational data.

• Administrative & Operational Support

• Prepare invoices and assist with billing-related administrative processes.

• Coordinate complex meetings, calendars, and event logistics.

• Provide administrative support for onsite activities including retreats, educational programs, seminars, and conferences (room reservations, catering, setup, and materials preparation).

• Order and manage limited marketing and program supplies and assist with booth or event setup as needed.

• Take meeting minutes and support follow-up actions.

• General Office & Patient Service Duties

• Greet and assist patients, visitors, and athletes with professionalism and courtesy during in person meetings or events.

• Answer and route phone calls and electronic communications.

• Process patient forms and documentation and maintain accurate records.

• Support day-to-day office operations and complete additional duties as assigned.

• Comply with all organizational policies, standards, and confidentiality requirements.

Qualifications:

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Experience:

office experience 2-3 years required

• Knowledge, Skills and Abilities
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

20 Patriot Place

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.