Resource Specialist II - Pediatric Hematology-Oncology

About Mass General Brigham

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The role collaborates to enhance the delivery of patient care services along the continuum of care. The resource specialist II meets patient's needs efficiently and expeditiously by continuously improving the patient's experience, helping to ensure the institutional standards of high quality patient care; reducing cost and ensuring reimbursement.

Does this position require Patient Care? Yes

Essential Functions

• Research resources and programs available for patients and their caregivers
• Coordinate legal, financial and insurance resources
• Following referral from the Clinical Social Worker, work directly with families to complete applications for assistance and provide guidance to families about the community programs that require them to apply directly
• Manage all transportation and parking issues for families to mitigate any barriers to accessing care for their child
• Manage requests for documentation to ensure no interruption in a family's utilities
• Participate in daily huddle, weekly Pediatric Hematology-Oncology staff meetings, monthly Psychosocial Care meetings within the practice and monthly Social Work staff meetings
• Provide health education material, including hard and electronic storage system that is easily accessible for program staff
• Assist Care Manager and Social Worker with follow up patient support calls

Qualifications

Education:

• Bachelor's Degree in Business required OR Bachelor's Degree in Related Field of Study required
• Can this role accept experience in lieu of a degree? No

Experience:

• Five years of which two must be related to healthcare

Knowledge, Skills and Abilities:

• Assessment and problem solving skills
• Strong interpersonal skills
• Strong customer service skills
• Ability to work independently with minimal supervision
• Goal oriented and accountable in a complex medical environment
• Experience navigating Insurance Networks desired
• Demonstrated organizational and time management skills
• Strong oral and written communication skills
• Good computer experience

Additional Requirements:

• Bilingual in Spanish highly desired

Job Details

Department: Pediatric Hematology-Oncology

Schedule: Monday

• Friday (8am-4:30pm)

Work Location: 15 Parkman Street

Work Type: Onsite position

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $20.84 - $29.79/Hourly

Grade: 4

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
• Far Constantly (67-100%)
• Vision
• Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Equal Opportunity Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.