Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary:

The Resource Navigator plays a key role in advancing health equity within the Department of Neurosurgery at Mass General Brigham (MGB). Working under the guidance of the Neurosurgery Health Equity Coordinator and Operations Supervisor, this part time, per-dem role focuses on supporting patients who identify social risk factor needs that may impact their care, access, or overall, well being. The resource navigator provides front line triage, direct resource navigation, and coordinated communication between clinical teams, internal hospital resources, and external community partners.
This position is patient facing and serves as an essential link in addressing health disparities through inclusive outreach, education, and timely connection to services. Core responsibilities include monitoring phone lines and emails, conducting patient outreach, documenting in Epic, tracking follow up needs, and ensuring patients receive appropriate support related to housing, food access, transportation, utilities, financial assistance, and other social determinants of health. This resource navigator will maintain best practices that strengthen equitable care delivery across the Neurosurgery department.

Qualifications:

1. Level of education

• Bachelor's degree required or equivalent experience
• Preferred: Actively enrolled in Master of Social Work program

1. Work experience

• Preferred: Background in patient care coordination, public health, resource navigation, or community programing.

Specific Competencies required:

• Ability to read, write and articulate in English
• Excellent communication skills
• Excellent organizational skills
• Solution-oriented mindset
• Passion for health equity
• Ability to prioritize, meet deadlines, and work under pressure
• Discretion in handling sensitive and confidential information
• Flexibility: Demonstrates adaptability across diverse tasks, teams, and environments; comfortable shifting priorities, working across locations and formats, and taking on evolving responsibilities to support health equity initiatives
• Ease in interacting with complex patients, some of whom have multiple comorbidities, including cognitive and social challenges.
• Familiarity with Epic and health information systems preferred
• Proficiency in Excel preferred
• Proficiency in Epic preferred
• Subject matter knowledge of community resources with services supporting social determinants of health preferred

Job Specific Tasks and Responsibilities

1. Resource Navigation

• Provide direct resource navigation and care coordination support to patients
• Assist patients and care teams with applications, referrals, and follow-ups
• Support all social risk factor screening and response efforts
• Serve as subject matter expert on community resources
• Responsible for social risk factor data collection and entry
• Serve as department subject matter expert on community resources
• Document all encounters in Epic
• 1:1 Resource navigation support not limited to: speaking with patients and caregivers over the phone and in person, research and identification of eligible community resources, dissemination of internal resources, application and form assistance, direct communication with community resources on behalf of patients, warm hand-off to community resources, follow-ups with patient and community resource after referral to ensure ongoing support, successful referral and determine outstanding need.

1. Administrative Duties

• Attend in person and virtual meetings across all MGB campuses as needed
• Work productively, efficiently, and harmoniously with all surgeons and multidisciplinary teams.
• Report all operational issues to direct supervisor
• Supports additional projects in the UAR Health Equity scope as assigned by leadership team

1. All other duties as assigned

Additional Job Details (if applicable)

Physical Requirements- Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision

• Far Constantly (67-100%)

• Vision

• Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

399 Revolution Drive

Scheduled Weekly Hours:

0

Employee Type

Temporary

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.