Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption.

About The Role:

Delivers standard L2 application support and request‑driven enhancements. Executes fixes, testing, and deployments under guidance while building deeper technical and functional expertise.

What You´ll Do:

• Monitor assigned components for availability, errors, and basic performance indicators.
• Handle L2 service requests and incidents for standard application issues.
• Analyze and resolve production issues related to Web Forms, VB.NET code, configuration, and SQL data.
• Perform minor code fixes, defect corrections, and configuration changes under guidance.
• Develop and maintain SQL queries and stored procedures as part of request fulfillment.
• Support application deployments, patches, and hotfixes per defined procedures.
• Validate fixes using unit and functional testing prior to production release.
• Update runbooks, support documentation, and ticket details.
• Assist with UAT preparation, execution, and defect resolution.
• Monitor logs and error messages, escalating trends appropriately.
• Deliver small enhancements aligned with approved requirements.

Who You Are:

• 3–5 years experience
• Bachelor’s degree or equivalent experience
• Executes standard support and enhancement work
• VB.NET, ASP.NET Web Forms
• MS SQL Server
• PowerShell (basic or learning)
• Professional working proficiency in English
• Basic JavaScript
• Ticketing systems experience
• Timely delivery of assigned requests
• Low defect rates
• Accurate documentation
• Positive peer collaboration
• Independent executor of standard work
• Guided on complex or high‑risk changes

On Addition to Above Requirements, Our Ideal Candidate Should Also:

• Detail‑oriented
• Reliable and organized
• Open to feedback and learning

Work Environment:

• Hiring in Mexico City & Guadalajara

• 8x5 CST business hours

• Occasional off‑hours support during planned releases

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**