Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Box Office Supervisor is responsible for supporting the daily operations of the Box Office, including ticket sales, customer service, staff supervision, and financial procedures. This role ensures a seamless and efficient ticketing experience for guests, while fostering a positive, communicative, and team-oriented work environment. The Supervisor also collaborates with venue departments, handles event reports, and contributes to staffing, training, and compliance.

WHAT THIS ROLE WILL DO

I.

Supervision of the Department:

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist in locating customer accounts, tracking third party transfer reports, and scan reports
• Know how to identify a fake ticket or credential and educate the guest on where to buy authentic tickets
• Assist guests in locating and troubleshooting electronic tickets, transfers, and vouchers
• Assist and support box office staff in any of their job functions, as needed
• Facilitate open communication with the Box Office Manager and Assistant Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory on-going staff training
• Provide a positive team environment within the department
• Assist in ensuring appropriate staffing levels.
• Promote and provide superior customer service in all guest interactions

II.

Other Responsibilities:

• Ensure that venue staff follows cash handling policies & procedures
• Balance and reconciliation of all seller cash drawers
• Monitor and maintain functionality of all ticketing computers, software and hardware
• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
• Ensure that venue is compliant with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required:

• Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Ability to work independently
• Leadership, Management, and Customer Service
• Tolerance of all cultures, music, and art forms
• High School Diploma

Preferred:

• Experience in a live environment operation
• Experience with Ticketmaster Host system
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in Prioritizing, Time Management & Multitasking

Physical Demands / Working Environment:

• Working environment is fast-paced and often loud and stressful

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition

(including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order toperform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified personsavailable in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$16.0 USD - $20.00 USD Hourly
Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.