Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: département 71 Saône-et-Loire
Employment Status: Salary Full-Time
Function: Customer Experience
Req ID: 27474

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Job Responsibilities

General mission: Go to customers' homes to ensure after-sales service according to the defined schedule. To give feedback on your mission for customer follow-up.

He/she works with his personal safety equipment. He/she collaborates with the other departments of the company.

• Technique

• Ensure the start-up and troubleshooting of equipment for customers

• Produce field service reports and archive them in Visual Planning

• Customer Service

• Provide support to customers on the use and operation of automatic machines, using a combination of a set of troubleshooting techniques.

• Maintenance contract

• Perform preventive maintenance as provided for in Lincoln Electric's contracts with customers

• Communication

• Escalate information to your superiors on customer services, in order to improve the operation and profitability of the machines (maintenance, assistance, audits, training, etc.)

• Transmit technical information to the various departments concerned

Job Requirements

Diplomas: Bac+2 in electrical engineering

or maintenance

Professional experience: must know how to work with administrative staff, the design office and sales

Technical know-how:

• Knowledge of welding/cutting techniques

• Knowledge of Visual Planning

Complementary Skills/Abilities:

• Analytical skills

• Coping and Organizational Skills

• Strong sense of customer service

• Good listening skills

• Autonomy

• Electrical accreditation

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.