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Ownership starts with the first customer request and ends only when it is fully resolved.
Daily coordination with carriers and internal teams keeps transports running and communication clear and professional.
You join a team of 14 and support multiple customers across different service levels and verticals, with a strong focus on quality, collaboration, and taking ownership.
Ready to make a visible impact every day? Apply now for Customer Service Representative - Road Logistics in Moerdijk (Middenweg 10, 4782 PM) at Kuehne+Nagel.

How you create impact

• First point of contact for customers, representing and supporting their interests every day
• Participation in internal operational meetings to align on topics impacting customers
• Close follow up on incoming customer complaints
• Coordination with carriers to follow up on shipments, statuses, and proofs of delivery (PODs)
• Close collaboration on your customer account with colleagues from your own team and other departments

This role is the central link in a dynamic and challenging Road Logistics environment.

What we would like you to bring

• MBO/HBO working and thinking level, ideally with a completed education in Logistics or Economics/Business.
• At least 2 years of experience in a similar role.
• Strong communication skills in Dutch and English at C1 level (spoken and written), as required for daily customer and carrier interaction
• Service minded and able to stay effective under pressure.
• Full time availability, 40 hours per week.

What's in it for you

• Working with pleasure at Kuehne+Nagel means something different for every employee.
• That’s why we offer an ambitious work environment where entrepreneurship, development and progress are main priorities.
• Alongside an excellent salary, the package includes a working from home policy, flexible working hours, travel allowance and a good pension scheme.
• Time off includes 24 vacation days and 3.5 atv days.
• Extra vacation days can be purchased through the personal employee budget.
• An annual contract is offered, with the prospect of permanent employment.
• Personal growth stays in your hands through the Kuehne+Nagel Academy.
• To ensure reliability, employees are screened and a VOG is requested.