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We are currently recruiting for a Regional Operations Key Account Manager to support one of our global pharmaceutical clients. This a key role supporting the Global Operations Key Account Manager and in particular supporting the network of KN HealthChain Road Logistics offices who execute shipments for this major client.  You will be a point of contact in the European Region in case of escalations, to ensure communication is professional and ensuring timely resolution of issues with the client and KN logistics control centre.  Responsibilities include performance management, finance management and maintaining standard operating procedures and working instructions. It is possble to cover this role from multiple locations across UK.

How you create impact

• Manage global and regional rate tables, including PFAs, GRT updates, fuel floaters, interim rate requests, new trade lanes/equipment submissions, and distribution to finance and operations teams.
• Monitor inbound/outbound DQ and ensure 100% compliance across KPIs, including on-time pick-up/delivery, lead time adherence, status timeliness/completeness, NCRs, temperature readouts, and CAPA closure.
• Support resolution of finance issues, drive escalations where required, collaborate with KN Integrated Logistics and Road Logistics finance teams, and attend weekly finance review calls.
• Lead Monthly Operational Reviews (MORs), support and attend QBRs/ABRs, maintain escalation matrices and TEAMsite data, and collaborate closely with GKAMs and KN IL/LCC stakeholders.
• Support implementation of new lanes and product launches by ensuring rates, LRAs, SOPs, training, and full operational compliance are in place.
• Drive cost and process improvement initiatives through ideation, data analysis, business case development, implementation, and savings measurement in collaboration with CI excellence teams.
• Produce and present operational and performance reports, dashboards, and analysis to support MORs, internal reviews, and customer-facing discussions.
• Maintain and update SOPs/working instructions, support audits and CAPA completion, liaise with Supply Chain Integrity teams, and escalate operational or commercial risks while identifying business opportunities.

What we would like you to bring

• Proven experience in the GDP compliant transport of pharma and healthcare shipments 
• Experience in a customer centric role, understanding the customer’s situations, perceptions and expectations, driving profitability and new business opportunities 
• Excellent knowledge of pharma & healthcare supply chain needs 
• Experience in Road Logistics
• Good communication and presentation skills as well as strong analytical skills  
• Excellent organizational skills and strong interpersonal skills 
• A good knowledge of QHSE processes, requirements and formats 
• Team working and customer focussed attitude

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.