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The Cluster Customs Manager is responsible for developing a competitive, reliable, and innovative customs standalone product in the countries. This role focuses on creating a compelling value proposition for Kuehne + Nagel's customs standalone product, acquiring new business from international and local accounts, and managing full P&L ownership to ensure profitable growth. The manager will lead, coordinate, and drive the development of commercial strategies to win large/multi-country and SME opportunities in the standalone customs business. The key objective is to become a market-leading provider of highly digitized and compliant customs brokerage solutions.

How you create impact

Operational / Tactical duties
•    Product Development: Focus on technical and commercial product development; Develop a go-to-market approach and value proposition for the customs standalone product
•    Digital Integration: Increase connectivity with customers, suppliers, internal partners, and customs authorities via digital interfaces, bots, automated uploads, etc.
•    Client Relationship Management: Establish strong relationships with clients' financial decision-makers as their single point of contact for all lines of business; Manage client relationships by conducting visits to understand their cross-border trade requirements
•    Sales Support: Serve as the first point of contact for the Sales organization, including Key Account and Field Sales, regarding customs brokerage-related opportunities

Leadership Responsibility
•    Lead, coach, and develop customs teams in Malaysia and Singapore.
•    Build capabilities aligned with business opportunities and regulatory developments.
•    Foster a culture of accountability, performance, and continuous development.

Financial Responsibility
•    Ownership and management of cluster customs PnL (MY/SG)
•    Implementation of global/regional initiatives to improve financial performance and meet financial targets (e.g. profitability, productivity, conversion rate)

Strategic  Responsibility
•    Analyze the domestic customs brokerage market, mapping relevant verticals, customers, and industry trends; Assess market trends and opportunities, translating these into new customs approaches; Reconcile new approaches against existing product designs and responses; Draft a domestic roadmap for customs standalone based on the group strategic value proposition and growth aspirations.

What we would like you to bring

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.