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How you create impact

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company. 

What we would like you to bring

• Minimum 2 years of experience in customer service, order management, or administrative support, ideally within logistics or warehousing.
• Strong communication, coordination, and problem-solving skills with a customer-focused mindset.
• High attention to detail and accuracy in documentation, billing, and data entry.
• Proficiency in Microsoft Office; experience with SAP (preferably S/4 HANA or as a Superuser) is an advantage.
• A proactive, organized team player who thrives in a fast-paced, collaborative environment. 

What's in it for you

• Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions
• Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.
• Supportive and inclusive work culture that values collaboration, learning, and career development.
• Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.