As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.

Role

You will be responsible for managing collection activities of your team’s portfolio, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your team’s accounts. You will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service

Your Responsibilities

• To lead a team of accounts receivables specialists for your assigned portfolio of accounts and monitor their performance and productivity.
• To understand customer requirements and resolve their complaints by seeking for a solution with the operational or sales teams.
• To participate periodically in portfolio monitoring meetings (Conf Call) with local teams. Follow up and provide feedback within the deadlines established in said meetings.
• To ensure prompt payment from customers by regular follow ups + tracking via email or phone call.
• To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers.
• To proactively provide pre-alert notifications on credit status of existing or potential trading partners.
• To understand the end-to-end accounts receivable process, lead in continuous improvement + drive productivity for related processes.
• To recommend accounts for escalated collection efforts via country finance or key account structure.
• To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuous improvement.
• To independently analyze teams assigned portfolio of accounts and define a collection plan

Your Skills and Experiences

• Minimum of 3 years’ experience in Business-to-Business Accounts Receivable Collections required.
• Strong knowledge of collection processes and AR Policies & Procedures
• Excellent negotiation and customer service skills required
• Average proficiency with MS Excel required
• Project and Stakeholder management
• Excellent verbal and written communications skills in English
• Strong attention to detail and excellent follow-up skills required
• Must be able to work well with team/individuals at all levels inside and outside of the organization.
• Self-Starter with the ability to work with minimal supervision
• Additional language skills are an advantage
• Strong leadership skills and ability to work independently
• Minimum 2 years of people management experience
• Experience in performance evaluation, resource and succession planning
• Willing to relocate for candidates outside Cebu

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.