Job Description

Job Title: KHMS Coach Location: GCC Ahmedabad/ GCC Mexico Department: GBS KHMS Reports To: GBS Group Lead About the Role As a KHMS Coach, you will play a pivotal role in deploying the Kraft Heinz Management System (KHMS) across the organization.

Your mission is to foster an Operational Excellence mindset, build capabilities, and enable sustainable transformation through hands-on coaching and structured methodologies.

This role is critical to embedding continuous improvement behaviors and driving measurable performance improvements.

• Key Responsibilities
• Drive KHMS Deployment: Lead the rollout of KHMS across functions, ensuring alignment with Kraft Heinz’s Operational Excellence strategy.
• Coach Across Organizational Levels: Provide hands-on coaching to leaders and teams, enabling adoption of Lean principles, servant leadership, and continuous improvement behaviors.
• Capability Building: Design and deliver training programs using the ‘Learn, Do, Teach’ methodology to build internal capabilities for sustained excellence.
• Performance Evaluation & Bottleneck Identification: Analyze operational data to assess current performance, identify inefficiencies, and recommend improvement opportunities.
• Project Management & Execution: Lead and support Continuous Improvement projects using Lean Six Sigma tools, ensuring timely delivery and measurable impact.
• Change Management Enablement: Facilitate change adoption by applying structured change management approaches and fostering resilience across teams.
• Stakeholder Engagement: Collaborate with cross-functional leaders to embed KHMS initiatives into daily operations and strategic planning.

Key Skills & Qualifications

• Strong analytical and quantitative skills with a results-driven mindset.
• Passion for Operational Excellence and Continuous Improvement.
• Understanding of end-to-end processes (Order-to-Cash, Procure-to-Pay, Hire-to Retire). (Optional)
• Practical experience in project management and Lean Six Sigma (Green/Black Belt preferred).
• Affinity with data analytics and IT tools.

Experience: in change management and stakeholder engagement.

• Coaching Competencies

• Observation: Assess current state to identify strengths, weaknesses, and improvement opportunities.

• Active Listening: Understand coachee objectives and support informed decision making.

• Challenge & Influence: Encourage adoption of new leadership styles and behaviors.

• Agility & Resilience: Adapt to dynamic environments while maintaining trust and credibility.

• People Skills: Build strong relationships through excellent communication and empathy.

• Scope of Work

• Team-Level Coaching: Implement practical problem-solving tools, performance drumbeat, and methods such as Day Start, Week Review, 90-Day Plans, and Working Standards.

• Apply tools like Value Stream Mapping, Initial Problem Analysis, KANO, and Customer Journey Mapping, TIMWOODS.

• Tower-Level Coaching: Set direction and structure for Towers, align with GBS strategy, and define operational handbooks (Service Catalogue, Process Taxonomy, SOPs, Meeting Standards).

• Post-Deployment: Drive further improvements through projects and daily work, deliver central training and certifications (Lean DMAIC, Continuous Improvement belts).

• Why Join Us?

• Joining KHMS (Kraft Heinz Management System) is an opportunity to be at the heart of how GBS works and improves every day.

• This is an opportunity to shape the future of Operational Excellence at Kraft Heinz, empower teams, and create lasting impact through capability building and cultural transformation.

• As part of KHMS, you are not just supporting a function - you are shaping the way work gets done across towers, influencing leadership decisions, and building long term, sustainable ways of working.

What makes KHMS exciting? 1.

Enterprise-wide exposure: Work closely with multiple towers, senior leaders, and global stakeholders.

Few roles offer this level of visibility across GBS. 2.

Real impact, not slideware: KHMS is about practical execution - fixing real problems, improving clarity, reducing inefficiencies, and strengthening controls. 3.

Be a change enabler: You will coach teams to move from ad-hoc working to standard, disciplined, and outcome-driven operations. 4.

Build future-ready skills: Develop strong capabilities in operational excellence, stakeholder management, coaching, governance, and transformation delivery. 5.

Thought leadership role: KHMS coaches are trusted advisors - not auditors, not admins.

You influence how leaders think, review, and decide. 6.

High learning curve, high ownership: Every tower is different.

You learn fast, experiment, adapt, and leave behind a better system than what you found.

Location(s)

• Ahmedabad
• Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.