Intro marketing language

Join Chase and make a real difference every day—for your customers, your community, and yourself—by delivering exceptional service and innovative solutions. Build your career with a global leader in financial services, where putting others first and doing what’s right shapes a brighter future for all.

Job summary

As a Business Analysis Associate II within the Consumer Feedback, Communications, & Governance Horizontal Support team, you will expand your technical and creative skills as the primary developer of forms and Share Point sites. You will play a vital role in ensuring critical business functions are maintained without disruption during the migration from Share Point Online and Info Path. You will work with a team that values a strong interest in artificial intelligence, emerging technologies, and organizational transformation, and you will be eager to promote change in a fast-moving environment.

Job responsibilities

• Develop Share Point sites and forms for the organization, prioritizing the evolution of business tools.
• Research and identify solutions for redeveloping business-critical forms.
• Collaborate with application owners and subject matter experts to explore the most effective long-term solutions ensuring our business needs are met both now and in the future.
• Oversee the day-to-day aspects of the Share Point/Info Path migration, as well as employees assisting with the migration efforts, in a non-supervisory capacity.
• Support timely project delivery and mitigate coverage gaps that could impact operational efficiency and client service.
• Identify process improvements, collaborating cross-functionally to align efforts, share knowledge, and drive the successful implementation of business strategies.
• Prepare and deliver clear, compelling written and visual communications using PowerPoint and Share Point Online to support executive decision-making and storytelling.
• Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.
• Work independently and cross-functionally in a fast-paced environment, demonstrating adaptability and initiative.

Required qualifications, capabilities, and skills

• Demonstrated ability to develop Share Point sites and Info Path forms, showcasing expertise equivalent to 3+ years of experience.
• Proficient in Share Point (on-premises and Online), Info Path, Power Platform, HTML, and similar tools.
• Excellent written, visual, and oral communication skills, with experience using PowerPoint.
• Proven ability to coordinate cross-functional collaboration, with experience working with diverse teams across an organization.
• Comfortable working independently and cross-functionally in a fast-paced environment.
• Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
• Experienced in managing large-scale projects with minimal oversight.
• Strong graphic design skills in a professional setting, showcasing expertise equivalent to 3+ years of experience.

Preferred qualifications, capabilities, and skills

• Experienced in integrating forms and workflows with various data sources (e.g., Share Point lists, Tableau).
• Curious about the "why" behind problems, with an energetic, team-oriented approach.
• Skilled in identifying, assessing, and mitigating risk.
• Eager to drive change and contribute to a culture of continuous improvement.
• Able to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Proficient in using software applications, digital platforms, and technological tools to solve problems and improve processes.
• Capable of leveraging available tools, including knowledge of Consumer Feedback, Communications, & Governance Horizontal Support development, to uncover business trends and provide actionable insights for strategic decision-making.