Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate within the Marketing Automation Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Drives discovery for new lines of business, capturing key requirements and writing user stories for the development teams
• Challenges current methods and procedures to identify inefficiencies and opportunities for growth
• Enhances communication between development and business leads so that “asks” and “solutions” are clearly understood by both sides
• Is a center for knowledge having a deep curiosity about marketing operations and able to communicate what has been learned to other team members

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Partner with enterprise level applications from Proof of Concept to maintenance of mature environments
• Excellent communication skills, comfortable talking with stakeholders at all levels while document requirements in agile story form
• Developed Business Process Maps in Visio or similar tools and comfortable presenting the process
• Experienced in Agile environments, including JIRA, supporting key developments with scrum teams, and presenting outcomes to business partners.

Preferred qualifications, capabilities, and skills

• Skilled in Camunda BPMN, Pega, Adobe Workfront, and Atlassian suite
• Customer-focused, effective with engineers, and translates needs to requirements
• Experienced in managing technical platform and data products
• Knowledgeable in API, microservices, AEM, JavaScript, and AWS