Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
• Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume

Required qualifications, capabilities, and skills- 2+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile
• Excellent written, visual, and verbal communication skills
• Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
• Developing knowledge of data analytics and data literacy
• Direct experience in check fraud prevention and management
• Proficient in using collaboration platforms such as Confluence and Share Point to drive project documentation and team alignment

Preferred qualifications, capabilities, and skills- Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies