Join the Strategy, Innovation & Governance (POSIG) team and help shape the future of Payment Operations—a 9,000-strong global organization. POSIG leads the strategic transformation agenda, driving automation, AI, and data-driven insights to keep Payments Operations ahead of industry trends. As a high-impact partner to senior management, POSIG delivers on top priorities, enabling agility, competitiveness, and operational excellence across the business.

As the Strategy and Innovations Vice President within Operations Strategy & Transformation team, you will lead a portfolio of high-impact projects and transform ambitious strategies into enterprise-wide opportunities. You will partner with senior management and collaborate across the global Payments franchise as well as with teams across the Corporate and Investment Bank to deliver operating leverage, scalable growth, and operational excellence.

Job responsibilities

• Lead multiple, concurrent projects across Payments Operations, managing dependencies and driving timely resolution of issues.
• Manage project teams, fostering a culture of analytical rigor, collaboration, and results orientation.
• Gather, synthesize, analyze, and present complex data and findings, translating them into actionable insights for executive audiences.
• Develop robust business cases and ROI models to define, prioritize, and optimize outcomes, delivering structured recommendations.
• Create strategic presentations for cross-functional audiences, effectively communicating strategy, accomplishments, and driving decision-making.
• Influence the strategic agenda as an objective, data-driven thought partner and advisor to senior leaders.
• Partner with senior stakeholders across Lines of Business, AI/ML teams, Operations, Technology, and Product to drive alignment and facilitate key business decisions.

Required qualifications, skills, and capabilities

• Experience in program management, change management, strategy/management consulting, or similar roles focused on large-scale transformation initiatives.
• Proven track record of leading transformation initiatives, particularly those involving technology, AI/ML, data analytics, or operational excellence.
• Strong analytical, problem-solving, and project management skills, with the ability to distill complex data into actionable insights using a consulting toolkit.
• Demonstrated ability to work independently, showing initiative and a team-oriented attitude.
• Experience structuring solutions for ambiguous challenges in financial services.
• Exceptional ability to analyze problems, apply qualitative and quantitative approaches, and communicate effectively (oral and written).
• Executive-level communication and presentation skills, with high proficiency in MS Excel and PowerPoint for analytics and storytelling.
• Strong interpersonal and influencing skills, with the ability to build relationships with management at all levels.
• Ability to develop "trusted advisor" relationships with senior stakeholders.
• Intellectual curiosity and capacity to quickly develop subject matter expertise in new areas.

Preferred qualifications, skills, and capabilities

• Direct experience in payments and/or strategy/management consulting.
• Experience leading C-level programs across the financial services sector.
• Demonstrated success in cross-functional collaboration, including influencing stakeholders and working with diverse teams.