Role Overview

As a Site Reliability Engineer III at JPMorgan Chase within the External Collaboration team, you will lead development and integration of collaboration platforms such as VDRs, Microsoft 365 B2B, Client Portals, and Google Workspace. Site Reliability Engineering at JPMorgan Chase is part of the Software Engineering job family and requires competency in one or more programming languages.

Key Responsibilities

• Design and manage secure external sharing solutions and workflows.
• Oversee identity and access for external users, including Entra ID, OAuth 2.0, and conditional access.
• Evaluate and onboard SaaS tools in line with compliance needs.
• Troubleshoot platform issues and enhance reliability.
• Work across teams to deliver scalable, user-friendly experiences.
• Support proof-of-concept projects for collaboration improvements.
• Understand federated authentication via Google Identity & Microsoft Entra ID.
• Apply change management practices and agile frameworks to implement account level changes, providing testing, documentation, and guidance to operations for global tenant-wide changes.

Required qualifications, capabilities & skills

• BS/BA and experience in SaaS collaboration and enterprise IT.
• Hands-on expertise in Microsoft 365 B2B, Google Identity/Workspace
• Experience in software development, ideally Java or Python
• Virtual Data Rooms
• Power

Shell or Python scripting:

• Microsoft Graph and Google APIs
• Entra ID, app registration, identity federation
• OAuth 2.0 and secure authentication
• Experience in large-scale hybrid environments focused on security and performance.
• Familiarity with IT operations, change control, and incident management.

Preferred qualifications, capabilities & skills

• Experience with modern frameworks (Node.js, React, Java, C#).
• Knowledge of cloud-native and serverless architecture.
• Monitoring skills (Azure Monitor, Splunk, Datadog).
• Committed to building inclusive, secure collaboration settings.