Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As the Risk Management Oversight Lead for Commerce Payments Executive Director in the Consumer & Business Banking Risk Management group, you will play a pivotal role in safeguarding our payment products and services. In this Executive Director position, you will evaluate and recommend effective fraud and scam controls to Chase's agile product owners for both new business initiatives and existing payment processes.

Leveraging your expertise in digital wallets, tokenization, co-branded cards, and other innovative payment features, you will proactively identify and assess potential risk scenarios. You will serve as a key member of the Risk Oversight team’s second line of defense, reviewing product and feature designs and advising on robust controls to ensure secure and resilient card solutions for our customers. You will also manage and lead a small team of individual contributors.

In addition, you will work in partnership with Legal, Compliance, and Controls teams to address emerging issues and concerns, providing timely and actionable guidance. You will also communicate critical product challenges and risk insights to senior leadership, helping to shape strategic decisions and drive continuous improvement in our risk management practices.

Job Responsibilities

• Look for ways payment use cases can potentially facilitate fraud and scam scenarios, as well as operational and reputational risk
• Evaluate new payment features or modifications to existing services to ensure that the Product team has identified all the risks and has included appropriate controls to mitigate risks
• Know the wallet payment flows you oversee just as well as the Product team
• Have a working knowledge of cross-channel controls that are used to mitigate inherent risk in Digital
• Reliably represent the interests of other internal stakeholders in risk management
• Collaborate with the business to solve problems but escalates within the risk management framework when the business exposes the bank to risk in an unsafe way
• Stay abreast of new/changes in provisioning, tokenization, authentication, technology, and Digital financial services
• Deconstruct and explain complex concepts and issues in a business-friendly manner to senior/executive management
• Work effectively as an individual contributor and collaborative team member on simultaneous projects.
• Possess excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter experts
• Work well in a team environment, including cross-functional teams

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum of 10 years in a Risk function (Fraud, Scams, or Reputational Risk)
• Minimum of 5 years managing teams
• Experience with digital and commerce payments, i.e. Zelle, wallets, RTP, cards, etc
• Ability to defend positions and influence with quantitative analysis developed with an analytical team
• Ability to work effectively with both business and technically oriented individuals
• Excellent written and verbal communication skills
• Ability to work in a diverse and inclusive environment