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Job Function:

Supply Chain Deliver:

Job Sub Function:

Warehouse & Distribution:

Job Category:

People Leader

All Job Posting Locations:

Chiyoda, Tokyo, Japan

Job Description:

Job Description

Johnson & Johnson, Vision is recruiting for a Director, Vision Deliver Japan, located in Tokyo.

This position will lead the strategic direction, program execution and operational performance management across the Japan region for Inbound Transportation, Custom Clearance, Supply Planning, Postponement operation, Customer Service including consumer facing Call Center, Distribution, and outbound Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics.

Position will report directly to the J&J Vision, Global Deliver Leader.

Network accountability

• 2 Japan DCs & 2 Postponement Centers: Multiple models from J&J run to 3PL partnership

• 2 outsourced Customer Service centers, 1 in-house call center and 1 outsources call center

Lead multiple teams in JPN market for 3 business sectors (Acuvue Disposable CL, Cataract Intraocular lens and DCL solution business)

• **~$40MM + Budget accountability,**SG&A and COGS

• Lead multiple Senior Manager roles, plus 5 managers, site Supervisors, engineer, professionals supporting inventory, analytics, projects/portfolio. 200+ J&J/Contract/3PL operatives – DC network and Customer Service Centers

• Regional E2E/Commercial support – develop strong connections to support 2 Japan Commercial LTs for Acuvue Disposable Contact Lens direct business and Intraocular lens consignment business. E2E SC Support and Deliver representative for Japan Region & into Global Deliver

• Operations, Facilities, Crisis Mgmt., Business continuity, X-functional projects. NPI’s, Promotions, New Business model support

Establishes and implements customer service standards, ensuring customers receive the best service possible. Maintains and improves customer goodwill during service periods. Develops policies and procedures covering the order fulfillment process, general correspondence, and resolution of inquiries. Drives continuous Improvement within the function for Operational efficiency, Service, Capacity, Cost, and Talent.

Ensures adherence to all Regulatory, Safety, Environmental and SOX compliance requirements and departmental objectives.

Key Responsibilities:

• Significant engagement into the Commercial leadership structures representing E2E Supply Chain.

• Accountable for operational metrics including OTIF-D, Answer Rate & Cost Targets

• Support Business Planning (DELIVER SG&A & COGS)

• Accountability in embedding DELIVER in the IBP processes and Operational Orchestration, e.g. lead time visibility E2E

• Maintain connections into the Global team for both Deliver & E2E product lifecycle & flow providing customer & process expertise.

• Ensuring providers deliver on agreed commitments in partnership with cross-functional stakeholders

• Feed Customer Insights into E2E SC solution building

• 3PL partner management

• Portfolio management for Japan Vision franchise. Drive large scale Japan programs (Network Optimization, Local Product Compliance, Digital Transformation)

• Bring functional business insights and analytics from Deliver to the E2E segment SC

• Lead and develop an organization across Data Analytics and E2E Integrator functions, by empowering successful teams to engage in E2E collaboration and solutions with partners.

• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks

• Drive a value stream mindset and culture of continuous improvement based on Lean principles

• Ensure Safety & Compliance

Qualifications

Education:

BA/BS, advanced degree preferred and a minimum of 10 years business experience. Prior experience in project management is required. Supervising people experience required. Health Care experience is required. Knowledge of laws, regulations, and industry standards for covered geography a plus.

Experience and Skills:

Required:

• 8+ years Leadership experience.

• 5+ years Distribution, Transportation, or similar SC experience.

• 3+ years Customer Service experience, or similar.

• Proven expertise in warehouse, Distribution technologies (e.g., RFID, WMS and material handling machines), and Customer Service.

• Strong written, oral English/ Japanese and interpersonal abilities.

・If you are Japan employee, please read “Internal Application Guideline” in Ask GS. Especially if you are less than 18 months in your current role, you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japan’s employee, you are not able to apply for multiple positions at once.・Once you move to 1st interview stage, please make sure to inform to your current manager.
・For Employee Referral Program (ERP), please read and understand the details of “Employee Referral Program” in Ask GS and make a compliant referral.

・応募の際はAskGS内の社内公募ガイドラインをご一読いただき、応募ください。１８か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください。複数同時応募不可になります。
・在籍期間に関わらず、書類選考を通して１次面接に進んだ場合は、社内公募に応募し選考に進むことを上司に報告してください。
・社内紹介を行う場合は、ASK GS上の”Employee Referral Program”の詳細を理解した上で、コンプライアンスを守って紹介したものとみなします。

Required Skills:

Preferred Skills:

Collaborating, Compliance Management, Cost Management, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Fact-Based Decision Making, Inclusive Leadership, Inventory Optimization, Leadership, Operations Management, Order Management, Organizing, Standard Operating Procedure (SOP), Strategic Supply Chain Management, Transportation Management, Warehouse Management