Manchester – Tyco Park | 🕒 Full-Time

What we offer

• Competitive Salary: Reflecting your skills and experience
• Lucrative Bonus: Very achievable target based bonus scheme
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What you will do

As our Learning and Development Trainer you will be responsible for identifying the current and future skills requirements of the Customer Service Centre, creating flexible learning interventions (through digital and other means) to meet the diverse needs of the business.

With a focus on empowering employees' growth and developing their knowledge, skills, and capabilities to drive better business performance.

How you will do it

• Proactively lead new learning initiatives to support the L&D strategy, from concept and needs analysis through to delivery and evaluation of the impact of learning to the business.
• Design, develop and deliver training programmes, including content creation, curriculum design, and instructional materials.
• Complete post learning programme evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives.
• Design, develop and deliver new starter induction programmes including content creation, curriculum design, and instructional materials.
• Assist in organizing the L&D schedule, prioritizing new colleague induction training, and adapting to evolving business needs.

What we look for

• Exceptional facilitation skills both in person and online
• Strong strategic thinking and the ability to align training programs with business needs
• Proven experience as a Learning and Development Trainer or similar role.
• Exceptional communication and presentation skills
• Ability to work collaboratively and build strong relationships with stakeholders.
• Demonstrated project management skills with a focus on delivering results
• Proven experience in an L&D department with a focus on technical training, preferably within a call centre environment