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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Coordinator (30 Hours Per Week)

About The Role

The Workplace Experience Coordinator plays a critical role in the smooth and efficient operations of the Work Dynamics business line. This position is responsible for coordinating and overseeing a range of facility-related activities, including maintenance, hosting, high profile meetings, hospitality and vendor management. The Workplace Experience Coordinator ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients.

Key Responsibilities

Experience

• Ensuring the client and their customers receive a first class experience from the moment they enter the site

• Hospitality is booked, set up and cleared away efficiently

• Proactively take steps to enhance the experience in advance of customers visits

Facilities Maintenance

• Coordinate with vendors and suppliers for routine maintenance and repairs

• Perform regular inspections of facilities and report any issues or deficiencies

• Respond to facility-related service requests in a timely manner

• Monitor and schedule preventative maintenance activities

• Develop and implement facilities maintenance schedules and procedures

Vendor Management

• Source and evaluate vendors and service providers

• Negotiate contracts and service level agreements

• Manage vendor relationships, ensuring quality and timeliness of services

• Monitor vendor performance and address any issues or concerns

• Process invoices and maintain financial records related to facility services

Project Coordination

• Assist with the planning and execution of facility-related projects

• Coordinate with internal teams and external stakeholders to ensure project timelines and objectives are met

• Track project progress and provide regular updates to management

• Manage project budgets and expenses

• Ensure compliance with relevant regulations and standards

Health and Safety

• Ensure compliance with health and safety regulations in the workplace

• Conduct regular inspections to identify and address safety hazards

• Develop and implement emergency response plans and procedures

• Coordinate training programs for employees on safety and emergency procedures

• Maintain accurate records of safety inspections and incidents

Qualifications

• Proven experience in facilities coordination or related role

• Sound knowledge of facility management principles and practices

• Excellent organizational and multitasking abilities

• Strong interpersonal and communication skills

• Proficient in using facility management software and tools

• Ability to work independently and as part of a team

• Strong problem-solving and decision-making skills

• Familiarity with health and safety regulations and best practices

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Note: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Assistant/Receptionist role within Workplace Management. Duties may evolve and change as per business needs.

Location:

On-site –Birmingham, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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