Client Service Representative

About the Role

The Client Service Representative is a key member of the Commercial Compliance team. The Compliance Services team offers support to the pharmaceutical and medical device industries. In this role, the coordinator ensures accurate processing and recording of all financial transactions within specified timeframes. Close collaboration with different teams is essential for managing payments, resolving discrepancies, and maintaining precise financial records. Strong attention to detail, excellent organizational skills, and proficiency in financial software contribute to success in this position.

Responsibilities

• Prepare and send invoices through client partner system(s)
• Daily processing of electronic payments, including ACH and wire transfers
• Provide customer support for payment inquiries
• Data entry of payment details into client supported system
• Maintain accurate records of transactions and prepare reports for client and management teams
• Reconcile transactions and resolve discrepancies in a timely manner
• Support monthly bank reconciliation meetings
• Work collaboratively with finance to prepare monthly bank reconciliation report
• Ongoing monitoring of bank accounts
• Work with Team Lead to prepare monthly metrics reporting
• Billing and invoices
• Ensuring compliance with financial regulations and company policies
• Assists with various contract-related activities, including tracking deliverables, maintaining records, and coordinating approvals

Requirements

• Experience in payments processing or similar financial operations role
• Knowledge of banking regulations and payment processing systems
• Excellent communication and problem solving skills
• Strong attention to detail and analytical skills
• Strong customer service skills
• Ability to manage multiple tasks and meet deadlines in a time sensitive environment
• Proficiency MS – Office, Word, Excel, and Outlook

Education, Skills, and Experience

• Bachelor's degree in finance, accounting, or related field
• 3 years or more with related work experience
• Reports Analyst experience is a plus
• Experience with pharmaceutical compliance regulations is helpful but not required
• Willing to work in night shift
• Amenable to work in Mckinley Taguig

About IQVIA

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

We seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.