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Field Care Coach - Patient Support Program

IQVIA

Field Care Coach - Patient Support Program

IQVIA

New Cairo, Egypt

·

On-site

·

Full-time

·

1w ago

Required Skills

Wellness coaching

Patient education

Arabic

English

MS Excel

Job Description

Make real impact by helping patients adopt healthier habits, manage chronic conditions, and navigate care. In this field-based role, you’ll deliver primarily face-to-face wellness coaching, coordinate care, and educate patients on treatment plans and devices. You’ll ensure timely follow‑ups and support the flawless execution of IQVIA’s Patient Support Program.

Responsibilities

  • Conduct face‑to‑face wellness coaching during weekly field visits across Egypt
  • Guide patients on healthy habits, treatment devices, and personalized care plans
  • Create and distribute health education materials (e.g., brochures)
  • Respond promptly to patient inquiries, following approved scripts
  • Report adverse events and quality complaints related to program products

Qualifications

  • Medical background (mandatory)
  • Excellent verbal/written communication and counseling skills
  • Strong motivation, persuasion, and problem‑solving abilities
  • Ability to work independently and within a multidisciplinary team
  • Fluency in Arabic and English
  • Advanced MS Excel skills

Location & Work Pattern

  • Egypt; field‑based with regular weekly travel across governorates

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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About IQVIA

IQVIA

IQVIA

Public

Focused on health information technology and clinical research.

10,001+

Employees

Durham

Headquarters

$17B

Valuation

Reviews

3.9

2 reviews

Work Life Balance

2.5

Compensation

2.0

Culture

2.8

Career

3.0

Management

2.5

65%

Recommend to a Friend

Pros

Structured feedback and development process

Meaningful contribution to client businesses

Problem-solving with specialized knowledge

Cons

Strict performance requirements and termination risk

High-level rubric definitions lack detail

No performance bonuses offered

Salary Ranges

42 data points

Junior/L3

Senior/L5

Junior/L3 · Analyst

2 reports

$107,910

total / year

Base

$93,834

Stock

-

Bonus

-

$97,750

$118,068

Interview Experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 33%

Negative 67%

Interview Process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Technical Manager Interview

5

Executive/GM Interview

6

Offer

Common Questions

Behavioral/STAR

Case Study

Technical Knowledge

Past Experience

Culture Fit