Join a team where your ideas fuel smarter solutions, faster innovation, and better outcomes for patients. As a Senior Business Analyst at IQVIA, you will play a key role in modernizing patient support programs by translating business needs into scalable, forward‑thinking digital experiences. You’ll collaborate with experts across the organization, expand your technical and analytical strengths, and help deliver programs that set new standards in patient access and affordability.

Job Overview

As a Senior Business Analyst, you will provide systems and business analysis expertise to support the design, enhancement, and optimization of patient services programs and digital solutions. Under general direction, you will gather and translate user needs into clear business and system requirements that guide internal teams toward building scalable, effective products for clients.

You will manage multiple concurrent workstreams, lead requirement‑gathering discussions, and collaborate closely with cross‑functional partners—including client services, development, and QA. You will also evaluate processes, identify opportunities for improvement, and ensure the delivery of accurate, high‑quality documentation. This role requires strong organizational agility, the ability to pivot quickly when priorities shift, and the confidence to challenge assumptions with both clients and internal SMEs.

This position is remote, with only occasional U.S. travel for key client meetings.

Essential Functions

• Formulate and define systems scope and objectives based on user needs, business goals, and a strong understanding of relevant systems.
• Analyze business and user needs, document requirements, and translate them into structured system requirement specifications.
• Devise or modify procedures to solve complex problems, considering operating constraints, timelines, system capabilities, and desired outcomes.
• Lead client and internal discovery sessions to extract business needs, validate understanding, and refine proposed solutions.
• Develop clear business rules and requirements documentation to guide development and QA teams throughout the lifecycle.
• Guide and advise less‑experienced Business Analysts to support consistency and high‑quality output across the team.
• Troubleshoot requirement‑related issues, support design discussions, and collaborate closely with development and QA teams.
• Manage competing priorities across multiple projects, adapting efficiently as timelines and client needs change.
• Work at a high technical and analytical level across most phases of systems analysis, balancing business impact with system feasibility.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Business Administration, or equivalent experience.
• Minimum five (5) years of systems analysis or business analysis experience.
• Experience with business‑wide applications (e.g., operational systems, third‑party platforms, or client‑facing tools).
• Ability to understand client requirements and translate them into clear business and system specifications.
• Strong proficiency with Microsoft Office products.
• Demonstrated ability to manage multiple priorities and communicate effectively with both technical and non‑technical stakeholders.
• Strong troubleshooting, critical thinking, and active listening abilities.
• Experience collaborating with cross‑functional teams across the SDLC.

Preferred:

• Copay or patient support program experience.
• Familiarity with JIRA or similar workflow management tools.
• Prior experience in the pharmaceutical or life sciences industry.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $84,600.00 - $211,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.