Quality Manager

Company Overview

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.8 billion in 2018. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW has approximately 50,000 dedicated colleagues in operations around the world who thrive in the company's unique, decentralized, and entrepreneurial culture.

Hi-Cone, a division of ITW, is a leading supplier of sustainable multi-packaging systems for alcohol, soft drink, and general products industries. We are advocates of packaging alternatives that generate sustained margin contributions for our customers and major retailers. Our customers demand maximum quality, exceptional value, market performance and innovation. We meet those demands by offering the most cost-effective, efficient and reliable secondary packaging solution.

Position Summary

The Quality Manager is a key leader within the Operations organization, responsible for designing, implementing, and sustaining a robust Quality Management System (QMS) that ensures product conformity, regulatory compliance, and customer satisfaction across the division. This role provides strategic and operational leadership for quality systems, audits, continuous improvement, and capability development. The Quality Manager partners closely with Operations, Engineering, and Commercial teams to embed Quality ownership into daily execution while strengthening a proactive, prevention-focused Quality culture.

The Quality Manager will report directly to the Operations Director. This role works closely with Engineering for in-depth understanding of tolerance production expectations. This role has (2) direct reports (Quality Analysts and Specialists based in the plants) who further support the Operations Managers on the development of the Quality Culture and the establishment of the Quality Management System.

Primary Responsibilities

Assess, Standardize, and Strengthen Quality Systems

• Lead comprehensive assessments of existing Quality systems, procedures, and controls across sites
• Identify compliance gaps, systemic risks, and critical non-conformities; prioritize mitigation actions based on risk and business impact
• Establish and standardize Quality KPIs and visual management systems to clearly communicate performance, trends, and risks
• Ensure ongoing compliance with ISO standards, customer requirements, and regulatory permits; maintain audit-ready systems at all times

Drive Continuous Improvement and Team Engagement

• Update and strengthen divisional Quality Management Systems to close gaps and improve effectiveness
• Lead customer and internal audits; ensure successful outcomes and timely closure of corrective and preventive actions
• Apply ITW toolbox (USa's, Inlining) and structured problem solving tools (e.g., root cause analysis, CAPA, document control) to improve process capability
• Develop and deliver training for Quality Specialists, plant teams, and leaders on Quality ownership, standards, and problem-solving
• Launch and lead cross-functional improvement projects with measurable impact on Quality, safety, cost, and customer performance

Integrate Quality into Business Strategy and Culture

• Embed Quality objectives into operational reviews, business scorecards, and strategic plans
• Align Quality initiatives with customer excellence, sustainability, and growth priorities
• Establish and chair cross-functional Quality governance forums, including audit review and escalation processes
• Monitor customer feedback, audit results, and complaints; drive systemic improvements to improve audit scores and customer satisfaction
• Communicate a clear Quality roadmap, progress, and results to leadership and key stakeholders

Job Requirements

Education

• Degree in Engineering (strongly preferred) or equivalent experience
• Bachelor's degree required (Engineering, Quality, Operations, Business, or related field preferred)
• Equivalent combination of education and experience may be considered

Professional Experience and Capabilities

• Minimum of 7 years of progressive Quality or Operations experience, including leadership or supervisory responsibility
• Demonstrated expertise in ISO 9001, ISO 14001, ISO 45001 certifications, Manufacturing Quality systems, audits, and regulatory compliance
• Basic understanding of plastic properties and experience in the plastics manufacturing and equipment of plastics manufacturing strongly preferred
• Strong data-driven decision-making capability, including use of KPIs, trend analysis, and risk-based thinking
• Proven ability to drive behavior change through influence, coaching, and clear communication
• Learning-oriented mindset with demonstrated commitment to continuous improvement and professional development

Character Traits and Behavioral Competencies

• Attention to Detail and Rigor: Demonstrates precision in documentation, auditing, and compliance verification. High level of vigilance in processes. Ensures data integrity and traceability in all Quality systems.
• Courage and Assertiveness: Challenges unsafe practices or nonconformities—even when unpopular.
• Empathy and Respect: Listens actively to operators, technicians, and team members. Understands behavior-based quality culture.
• Influence and Collaboration: Builds strong cross-functional relationships (operations, engineering, HR). Leads without authority through persuasion, facts, and credibility. Promotes shared ownership of quality goals.

Compensation

$103,000-$130,000 is within the target range for this position

Equal Opportunity

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

ITW is a Fortune 200 global multi-industrial manufacturing leader. Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe. We're committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together. The ITW Business Model gives us the tools to focus on what's most important, and we're grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.