Job Overview The Customer Success Transition Partner plays a critical role in ensuring a smooth and professional offboarding experience for customers who are discontinuing services.

This position acts as the primary point of contact during the transition period, managing communication, coordinating internal resources, and maintaining a positive relationship to protect brand reputation and identify potential future opportunities.

About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.

Our customers do amazing things:

design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.

As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent.

We’re passionate about helping companies build a diverse, winning workforce and about building our home team.

We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities Serve as the dedicated liaison for customers during the offboarding process.

Maintain account stability through reactive engagements, transparent alignment, and reliable follow through.

Develop and execute transition plans to ensure contractual, technical, and operational requirements are met.

Coordinate with internal teams to facilitate account closure and data migration.

Provide clear communication and guidance to customers regarding timelines, deliverables, and next steps.

Identify and document reasons for customer departure to support retention and product improvement strategies.

Maintain professionalism and empathy to preserve goodwill and encourage potential re-engagement in the future.

Ensure compliance with all data security and regulatory requirements during offboarding.

Track and report transition metrics, including customer feedback and process efficiency.

Qualifications Bachelor’s degree in Business, Communications, or related field (or equivalent experience). 2-5 years of experience in Customer Success, Account Management, or related client-facing roles.

Strong organizational and project management skills with attention to detail.

Excellent communication and interpersonal skills, with the ability to manage sensitive conversations.

Familiarity with CRM systems and customer success tools.

Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Preferred

Experience: in SaaS or technology services.

Knowledge of contract management and compliance requirements.

Analytical mindset for identifying trends and providing insights.

Serve as the dedicated liaison for customers during the offboarding process.

Maintain account stability through reactive engagements, transparent alignment, and reliable follow through.

Develop and execute transition plans to ensure contractual, technical, and operational requirements are met.

Coordinate with internal teams to facilitate account closure and data migration.

Provide clear communication and guidance to customers regarding timelines, deliverables, and next steps.

Identify and document reasons for customer departure to support retention and product improvement strategies.

Maintain professionalism and empathy to preserve goodwill and encourage potential re-engagement in the future.

Ensure compliance with all data security and regulatory requirements during offboarding.

Track and report transition metrics, including customer feedback and process efficiency.

Bachelor’s degree in Business, Communications, or related field (or equivalent experience). 2-5 years of experience in Customer Success, Account Management, or related client-facing roles.

Strong organizational and project management skills with attention to detail.

Excellent communication and interpersonal skills, with the ability to manage sensitive conversations.

Familiarity with CRM systems and customer success tools.

Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.