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IBM

Experience Strategy and Design Lead

3 weeks ago• Singapore
Viewed on February 1, 2026
Apply on company site

About Us

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

• Size: 10000+ employees
• Industry: Technology

View Company Profile:

Introduction

Our mission:

Our clients rely on IBM experts, methods, and assets to rapidly create and manage human-centric, digital experiences powered by AI while adopting new ways of working.

• Strategy and visioning: We identify untapped markets, customer needs and business opportunities through research and advisory services and then design and develop differentiated AI experiences and minimum viable products (MVPs) for testing and iteration.

• Design and development: We utilize modern AI tools and methods to design end-to-end experiences for employees and customers that orchestrate new products and services.

• Management and adoption: We continually monitoring, analyze and optimize the user experience and content and help clients change their ways of working and adopt an AI mindset within their organization.

Your role and responsibilities

Job Summary:

IBM's Experience Strategy & Design global offering organization seeks an accomplished Experience Design Consultant to help clients identify envision and execute AI experiences that drive exceptional user experiences and business outcomes. Based in Singapore and reporting to a local Partner, this pivotal role is a key member of a 4-person, regional squad focused on driving pipeline and sales of AI experience transformations similar to IBM's own "client zero" transformation journey. The ideal candidate must possess exceptional analytical abilities, strategic acumen, and service design skills to navigate the complex and evolving technology landscape and recommend AI-driven, human-centered experiences to c-suite level clients across all domains including HR, Operations, IT, Marketing and more.

Responsibilities:

• Generating actionable insights that can be turned into impactful experiences derived from market research and analysis

• Developing persuasive POVs on the business value of AI and importance of exceptional user experiences - particularly those targeting high-level executives like CEOs and COOs.

• Pioneer ways to design with AI as well as design for AI experiences

• Open doors through IBM's Client Zero transformation journey to demonstrate proven success and drive client AI transformations

• Support early-stage opportunities by shaping deals, crafting transformation narratives, and building pipeline

• Co-create early-stage pursuits with the Geo team to articulate the transformation vision and Client Zero story.

• Supplement markets/geos with key strategic skills or delivery leadership for first-of-a-kind programs

• Support cross-offering integration and thought leadership across the Strategy & Transformation service line.

• Feed learnings and outcomes from engagements to the Offering Team for codification and GTM alignment.

Typical Deliverables:

Key outputs integral to this function involve producing various documents and artifacts designed to inform decision-making internally and enhance brand reputation outwardly:

• Comprehensive executive POVs about the business value of AI Experience Design

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By signing up, you agree to our • A Value Hypothesis, Use Case Portfolio, Experience Blueprint and MVP experience via our AI innovation framework.

• User interfaces for AI experiences including design systems, prompt guidelines, user journeys, and experience roadmaps leveraging our Experience Equation Framework, Carbon for AI, and IBM/3rd party technologies including Watsonx, Figma
  and Adobe.

• Change management and AI adoption guidance using our AIXP Value Measurement Framework and Design Ops playbooks

Required education

Bachelor's Degree

Required technical and professional expertise

Required experience and skills:

To excel in this multifaceted capacity, candidates need experience orchestrating people, process, and platforms:

• At least 10 years of hands-on exposure in Customer/Employee Experience Strategy and Design roles with proficiency in human-centered design methodologies like Design Thinking.

• Demonstrable command of essential skill sets including research, data analysis, experience design (UI/UX), change management and use of modern AI tools for driving productivity in the design process.

• Strong, interpersonal communication skills enabling seamless coordination amidst a large, global organization with diverse objectives yet bound together via a shared mission.

• Ability to travel domestically and internationally assuming requisite safety measures.

• Proficient in IBM Consulting Advantage and other 3rd party AI tools to continuously find ways to increase productivity

ABOUT BUSINESS UNIT:

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Singapore Job ID: IBM-75608Employment Type: OTHERPosted: 2026-01-08T18:49:16Apply on company site

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