Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
Your role and responsibilities
A Service Now Application Architect is a senior technical professional responsible for designing, overseeing, and guiding the development and implementation of complex applications within the Service Now platform. This role ensures that business requirements are translated into scalable, maintainable, and secure solutions that align with both best practices and organizational goals.

Job Summary:

We are seeking a highly skilled Service Now Application Architect to lead the design and implementation of Service Now solutions that align with business and IT strategies. The ideal candidate will have deep expertise in the Service Now platform and experience architecting scalable, secure, and high-performing applications across ITSM, ITOM, HRSD, CSM, and/or other Service Now modules.

Key Responsibilities:

• Define and design the overall architecture of Service Now solutions to meet business requirements
• Translate business needs into scalable technical designs using Service Now best practices
• Lead application architecture reviews and provide guidance on configuration vs. customization
• Serve as the technical authority on Service Now integrations with external systems (REST, SOAP, MID Servers, etc.)
• Collaborate with product owners, business analysts, developers, and platform administrators
• Ensure Service Now solutions are aligned with enterprise architecture standards and governance
• Maintain deep knowledge of Service Now platform capabilities, roadmaps, and release cycles
• Guide development teams in building workflows, business rules, UI policies, and custom applications
• Participate in client or stakeholder workshops to define solution scope and architecture
• Ensure performance, security, and scalability of applications and integrations
• This job can be performed from anywhere in the US

Required education
Bachelor's Degree
Required technical and professional expertise

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 6+ years of experience with Service Now platform implementation and architecture
• Strong understanding of Service Now modules such as ITSM, ITOM, HRSD, Sec Ops, or CSM
• Service Now Certified System Administrator (CSA) required
• Service Now Certified Application Developer and/or Certified Implementation Specialist preferred
• Experience designing solutions within large enterprise environments
• Strong understanding of Agile and DevOps methodologies
• Excellent communication and documentation skills

Preferred technical and professional experience

• Experience with Domain Separation and multi-instance architecture
• Knowledge of CMDB design and data modeling
• Familiarity with ITIL processes and frameworks
• Experience in regulated industries (e.g., finance, healthcare, government)

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
  We consider qualified applicants with criminal histories, consistent with applicable law.
  This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
  IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
  The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.